Monica Watson
Menands
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Commercial Janitorial Cleaner
Janitronics Facilities & Services
Albany, NY
11.2024 - 11.2025
- Executed comprehensive cleaning protocols across commercial facilities, ensuring high standards of hygiene.
- Operated industrial cleaning equipment effectively, enhancing operational efficiency and safety.
- Trained new staff on proper cleaning techniques and safety procedures, fostering a collaborative work environment.
- Conducted regular inspections to maintain cleanliness and identify areas for improvement in service delivery.
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
Sandwich Artist
Jersey Mike's Subs
Bethpage, NY
04.2024 - 09.2024
- Prepared high-quality sandwiches using fresh ingredients, ensuring customer satisfaction.
- Maintained cleanliness and organization of workstations to meet health standards.
- Trained new team members on sandwich preparation techniques and customer service practices.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Implemented efficient food preparation processes, reducing wait times during peak hours.
- Delivered exceptional customer service by actively listening to and addressing customer needs.
- Collaborated with team members to create a positive work environment and enhance productivity.
- Greeted guests, promoted specials, and took orders.
Assistant Manager
Family Dollar
Farmingville, NY
07.2016 - 03.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored security to protect employees, customers and property.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Customer Service Associate
CVS Pharmacy
Holbrook, NY
01.2016 - 11.2016
- Informed customers about special promotions and provided detailed information for various products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Increased revenue by cross-selling and upselling products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Bakery Clerk
Fairway Supermarket
Lake Grove, NY
06.2014 - 06.2016
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Inspected goods to establish accurate pricing and labeling.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Wrapped, boxed and weighed bakery department products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
High School Diploma -
William Floyd High School
Mastic Beach, NY06.2006
Skills
- Staff Management
- Cost Control
- Operations management
- Staff supervision
- Training
- Sales growth
Personal Information
Title: Assistant Manager
Timeline
Commercial Janitorial Cleaner
Janitronics Facilities & Services
11.2024 - 11.2025
Sandwich Artist
Jersey Mike's Subs
04.2024 - 09.2024
Assistant Manager
Family Dollar
07.2016 - 03.2023
Customer Service Associate
CVS Pharmacy
01.2016 - 11.2016
Bakery Clerk
Fairway Supermarket
06.2014 - 06.2016
High School Diploma -
William Floyd High School