Monica Webber PhD, ThD, D.D.
Magee, Mississippi,MS
Summary
Accomplished Spiritual Care Chaplain and Volunteer Chaplain Coordinator at Forrest General Hospital, adept in interfaith understanding and effective communication. Spearheaded pastoral care programs, enhancing patient satisfaction and emotional support. Skilled in crisis intervention and grief support, significantly improved trust and rapport among patients and families and staff. Demonstrated leadership in recruiting and training volunteers, optimizing holistic patient care relationship. A member of the Palliative Care Team, assisting Physicians with the daily reports of patients mental, emotional and spiritual health.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Office Manager, Scheduling Coordinator
Camelia Home Health
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Enhanced team efficiency by streamlining appointment scheduling processes.
- Played key role in organizing company-wide events, managing schedules to maximize attendance.
- Implemented new scheduling system, training staff on its use to improve overall efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
Medical Office Manager
Quality Home Health & Hospice
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Increased team productivity, leading regular training sessions on new healthcare compliance policies.
- Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
- Developed and maintained comprehensive policy and procedures manual, ensuring all staff were informed of office protocols.
- Coordinated office events, seminars and meetings for staff and clients.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Spiritual Care Chaplain/Volunteer Coordinator
Forrest General Hospital
03.2024 - Current
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Collaborated with interdisciplinary teams for holistic patient care, addressing both physical and emotional needs.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Developed relationships with patients and families, resulting in increased trust and rapport during difficult times.
- Comforted family members, offered attentive listening and high level of emotional support.
- Provided spiritual care through visitation, counseling, and prayer.
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided compassionate pastoral care in emergency departments, addressing the spiritual needs of patients experiencing acute distress or trauma.
- Provided spiritual guidance to patients and staff members by conducting regular counseling sessions.
- Delivered comforting presence during end-of-life situations, offering prayers and rituals to honor the patient''s beliefs and values.
- Conducted crisis intervention sessions with individuals experiencing severe emotional distress, providing comfort and support during critical times.
- Managed volunteer chaplain program, recruiting and training dedicated individuals to assist in meeting the spiritual needs of patients and families.
- Built strong relationships with local faith-based organizations to create a network of resources for patients and families.
- Facilitated grief support groups, helping participants cope with loss and find healing through shared experiences.
- Managed office and maintained records and files to offload administrative duties from chaplain.
- Mentored new chaplains to enhance their skills and knowledge in providing compassionate spiritual care.
- Collaborated with healthcare teams to ensure holistic care, addressing patients' spiritual needs alongside their medical treatment.
NAMI Family Facilitator
National Alliance of Mental Illness
06.2022 - Current
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
- Facilitated breakthrough moments for participants with carefully crafted group activities and discussions.
- Developed mentorship program, connecting experienced professionals with newcomers to foster skill development.
Certified Reciprocal Alcohol and Drug Counselor
Anew Creation Life Recovery
10.2018 - Current
- Utilized motivational interviewing techniques empower clients take charge their own recovery journey, leading increased self-efficacy long-term success.
- Assisted clients in developing actionable goals for personal growth and sobriety maintenance throughout the treatment process.
- Served as a mentor new staff members helped them acclimate successfully within the organization.
- Assessed clients'' readiness for change guided them through stages of change model while providing appropriate interventions each phase.
- Facilitated group therapy sessions focusing on addiction education, coping strategies, and relapse prevention techniques.
- Provided crisis intervention services when necessary, addressing immediate safety concerns and connecting clients with appropriate resources.
- Continuously improved professional knowledge through participation in relevant trainings, workshops, conferences focused on substance abuse treatment best practices.
- Maintained accurate and up-to-date case records, ensuring compliance with state regulations and confidentiality requirements.
- Contributed to agency''s success by meeting or exceeding performance metrics maintaining high levels of customer satisfaction.
- Monitored client progress to make necessary adjustments for client success.
- Developed individual treatment goals based on history and diagnosis.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Coordinated referrals for addiction services based on individual client needs and preferences.
Administrator
Anew Counseling & Wellness
01.2017 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Provided crisis intervention services, offering immediate support and stabilization.
- Improved client self-esteem and communication skills through targeted therapeutic techniques.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
- Collaborated with multidisciplinary teams for holistic care, ensuring alignment of treatment goals.
- Enhanced family dynamics by providing family counseling sessions.
- Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
- Maintained detailed client records to track progress and adjust treatment plans as necessary.
- Designed and implemented prevention programs that addressed community mental health needs.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
Certified Peer Support Specialist Supervisor
Mississippi Department Of Mental Health
03.2019 - 03.2024
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Strengthened family dynamics through the provision of family counseling services, addressing relationship challenges and promoting open communication.
- Organized family counseling sessions designed to address relationship dynamics and support systems.
- Mentored new peer support specialists, sharing best practices and modeling effective techniques for supporting diverse client populations.
- Delivered high-quality group therapy sessions that facilitated peer support and promoted skill development among participants.
- Organized group sessions for increased social interaction and peer support among clients working towards similar goals.
- Facilitated group lessons to promote teamwork, peer support, and shared enjoyment of music-making among students.
- Facilitated group sessions to address common issues among clients, fostering peer support networks.
Event Committe Chair
American Cancer Association
01.2009 - 10.2015
- Fostered relationships with stakeholders, promoting collaboration and partnership opportunities.
- Planned and oversaw meetings in accordance with governing documents.
- Maintained impartiality and objectivity during meetings and decision-making.
- Represented the organization at public events, advocating for its mission and values in the community.
- Developed long-term strategic plans to guide organizational growth and success.
- Increased member engagement by introducing monthly newsletters highlighting key achievements and upcoming events.
- Boosted fundraising efforts by implementing innovative online campaigns.
- Initiated mentorship program to develop emerging leaders within organization.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Education
Master of Arts - Chaplaincy/Spiritual Care
Dallas Theological Seminary
Dallas, TXDoctorate of Theology - Religious Studies
Destiny Bible College
Clute, TXPh.D. - Master Mental Health Board Certification
Light University
Forest, VAPh.D. - Holistic Healthcare Practitioner
American Association of Drugless Practitioners
Galveston, TX05.2019
Skills
- Grief support
- Spiritual care
- Addiction support
- Empathy Development
- Pre-marital Counseling
- Anger Management
- Pastoral Care
- Effective Communication
- Youth mentorship
- Spiritual Guidance
- Mental health awareness
- Public Speaking
- Counseling
- Crisis Intervention
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Active Listening
- Records Management
- Customer Relations
- Clerical Support
- Employee Supervision
- Conflict Management
- Administrative Oversight
- Policy Implementation
- Event Coordination
Certification
- Board of Professional Chaplains
- Certified Pastoral Counselor (CPC) - American Association of Pastoral Counselors.
- Religious Education Certification - Specific Religious Denominations or Interfaith Bodies.
- Ecclesiastical Endorsement – By respective religious denominations for chaplaincy roles especially in military, healthcare, and correctional facilities.
- Board Certified Chaplain (BCC) - Association of Professional Chaplains.
- Certified Peer Specialist (CPS)- Various state certification bodies.
- Master Addiction Counselor (MAC) - National Certification Commission for Addiction Professionals.
- Applied Suicide Intervention Skills Training Certificate (ASIST)
- Sexual Abuse Victim Advocacy Credentialing Program Certificate– Various State Licensing or Credentialing Bodies.
Timeline
Spiritual Care Chaplain/Volunteer Coordinator
Forrest General Hospital
03.2024 - Current
NAMI Family Facilitator
National Alliance of Mental Illness
06.2022 - Current
Certified Peer Support Specialist Supervisor
Mississippi Department Of Mental Health
03.2019 - 03.2024
Certified Reciprocal Alcohol and Drug Counselor
Anew Creation Life Recovery
10.2018 - Current
Administrator
Anew Counseling & Wellness
01.2017 - Current
Event Committe Chair
American Cancer Association
01.2009 - 10.2015
Office Manager, Scheduling Coordinator
Camelia Home Health
Medical Office Manager
Quality Home Health & Hospice
Master of Arts - Chaplaincy/Spiritual Care
Dallas Theological Seminary
Doctorate of Theology - Religious Studies
Destiny Bible College
Ph.D. - Master Mental Health Board Certification
Light University
Ph.D. - Holistic Healthcare Practitioner
American Association of Drugless Practitioners
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