Monica Webster
Ware Shoals,SC
Summary
Dynamic professional with extensive experience as an Area Manager at KFC, excelling in training facilitation and leadership development. Proven track record in enhancing team performance and driving sales growth through strategic decision-making and effective conflict resolution. Committed to fostering a positive work environment and optimizing operational efficiency.
Overview
16
16
years of professional experience
Work History
Orientation Specialist
McDonald's
Anderson, Sc
02.2023 - Current
- Assisted new employees in understanding company policies and procedures.
- Provided guidance on operational standards and customer service expectations.
- Conducted orientation sessions to familiarize staff with workplace culture and values.
- Collaborated with management to enhance onboarding materials for efficiency.
- Addressed employee questions, ensuring clarity on role responsibilities and tasks.
Area Manager
KFC
Flint, MI
07.2010 - 03.2017
- Led operations across multiple locations, ensuring adherence to company standards and policies.
- Developed and implemented training programs for staff, enhancing team performance and service quality.
- Analyzed sales data to identify trends, driving strategic decisions for product promotions and inventory management.
- Coordinated with suppliers to optimize procurement processes, reducing costs while maintaining quality standards.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for employees and customers.
- Mentored junior managers, fostering professional growth and improving leadership capabilities within the team.
- Conducted regular performance evaluations, providing actionable feedback to enhance staff productivity and engagement.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Oversaw budget planning, strategy development, community outreach for organization.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Business Administration
Baker College
Flint, MIHigh School Diploma -
Beecher High School
Flint, MI06.1984
Skills
Training facilitation
Peer mentoring
Icebreakers
Group dynamics
Community outreach
Student assistance
Problem-solving
Reliability
Decision-making
Leadership development
Conflict resolution
Accomplishments
Resolved all 1-800 calls in a year beyond satisfactory with customer proof that they not only came back, but they gave us a 100% score. This happened for all 7 of my stores in one year.
11 back to back 100% mystery shops in one of my stores.
We had a 9 people with over 7 years of retention that started as crew members. All are in Management now.
Timeline
Orientation Specialist
McDonald's
02.2023 - Current
Area Manager
KFC
07.2010 - 03.2017
Business Administration
Baker College
High School Diploma -
Beecher High School