Monica Wehr
Summary
Senior Project Manager with expertise in executing complex, multi-state programs that align with business objectives. Skilled at fostering collaboration among cross-functional teams, managing program governance, and enhancing customer experience initiatives. Committed to delivering measurable results and supporting organizational transformation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Implementation Manager
EyeMed Vision Care
01.2022 - Current
- Lead strategic, multi-state implementation programs aligned to organizational growth and regulatory requirements
- Drive end-to-end project lifecycle, including planning, execution, go-live, and post-launch stabilization
- Partner with enterprise leadership and cross-functional teams to align initiatives with business objectives
- Deliver executive-level updates, manage risks, and ensure program governance across multiple concurrent initiatives
Senior Manager, Customer Experience
EyeMed Vision Care
01.2021 - 12.2021
- Led customer experience strategy for North America Contact Center, driving continuous improvement initiatives
- Partnered with leadership to define and execute programs that enhanced service delivery and operational performance
Customer Service Business Integration Manager
EyeMed Vision Care
01.2018 - 12.2021
- Led cross-functional integration of new programs to ensure alignment of operations, technology, and compliance
- Established processes, documentation, and training to facilitate successful large-scale program launches
Education
Bachelor of Arts - International Business & German
Westminster College
New Wilmington, PA01-1994
Skills
- Strategic Program Leadership
- PMO Governance & Standards
- Change Management
- Risk management
- Process Optimization
- Data decision-making
- Cross-Functional Leadership
- Stakeholder Management
- Executive Communication
- Customer excellence
Accomplishments
- Delivered Medicaid/Medicare implementations across 8+ states supporting 2M+ members while meeting aggressive regulatory timelines
- Successfully led 4 concurrent large-scale program launches, ensuring on-time, in-scope delivery
- Established operational readiness models improving go-live execution and reducing post-launch issues
- Drove customer experience improvements within Contact Center operations through data-driven strategies
- Built and led cross-functional partnerships across Sales, IT, Compliance, and Operations to enable enterprise execution
Certification
Project Management Professional (PMP), PMI
Timeline
Senior Implementation Manager
EyeMed Vision Care
01.2022 - Current
Senior Manager, Customer Experience
EyeMed Vision Care
01.2021 - 12.2021
Customer Service Business Integration Manager
EyeMed Vision Care
01.2018 - 12.2021
Bachelor of Arts - International Business & German
Westminster College