Monica Wells
Chicago,IL
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Results-driven Center Operations Manager known for productive and efficient task completion. Specialize in team leadership, process optimization, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive client interactions. Committed to fostering an environment that promotes growth and efficiency. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Center Operations Supervisor/Practice Manager
Oak Street Health
Chicago, IL
09.2021 - Current
- Coordinated meetings, promoting collaboration.
- Implemented instructional sessions to educate staff on operational protocols.
- Managed a team of eight employees, ensuring that high productivity and quality standards were met.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Facilitated interdepartmental collaboration for efficient workflow.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies, job duties, and performance expectations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Presented detailed analyses on team metrics and accomplishments to higher-ups.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Motivated staff by offering direction and providing constructive feedback.
- Communicated with patients with compassion while keeping medical information private.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Consulted with clinicians to develop business strategy.
- Complied with OSHA and HIPAA regulations.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Recruited, hired and trained new medical and facility staff.
- Ordered supplies needed and kept tabs on inventory levels.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Explained policies, procedures and services to patients.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Diploma - Medical Assistant/Phlebotomy
Illinois School of Health Careers
Chicago, IL06-2000
High School Diploma -
Farragut Career Academy
Chicago, IL06-1995
Skills
- Inventory Oversight
- Facility Upkeep
- Health and safety compliance
- Operational efficiency
- Staff hiring
- Operations management
- Staff leadership
- Team supervision
- Scheduling coordination
Timeline
Center Operations Supervisor/Practice Manager
Oak Street Health
09.2021 - Current
Diploma - Medical Assistant/Phlebotomy
Illinois School of Health Careers
High School Diploma -
Farragut Career Academy
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