Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monica West

Monroe,GA

Summary

Accomplished Charge Nurse at Piedmont Rockdale, adept in critical thinking and compassionate care with proven expertise in emergency response and care coordination. Certified Emergency Nurse with a strong focus on achieving results through effective decision-making and clinical judgment who is a diligent nursing professional with demonstrated success in emergency patient care. Detail-oriented team player with strong organizational skills who is reliable and has a willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Charge Nurse, Emergency Department

Piedmont Rockdale
07.2013 - Current
  • Managed staffing assignments for 34 bed Emergency Department to optimize resources, ensuring appropriate nurse-to-patient ratios during peak times.
  • Championed a positive work environment by fostering open communication, teamwork, and mutual respect among all staff members.
  • Provided compassionate care for patients from diverse backgrounds while advocating for their individual needs in collaboration with other healthcare providers.
  • Served as a liaison between patients, families, and physicians, promoting effective communication and timely resolution of concerns or issues.
  • Facilitated seamless transitions of care between the Emergency Department and other healthcare units by optimizing communication channels among medical professionals.
  • Ensured regulatory compliance with hospital policies, procedures, and protocols, maintaining a safe environment for patients and staff.
  • Answered codes quickly and orchestrated efficient, skilled medical care.
  • Educated family members and caregivers on patient care instructions.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
  • Educated patients and answered questions about health condition, prognosis, and treatment.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Evaluated patient histories, complaints, and current symptoms.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Delivered important IV and venous medications to control symptoms and provide effective treatments.
  • Monitored medication dosages to prevent critical and potentially fatal patient incidents.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Department scheduler
  • Relief Nursing Supervisor

Certified Pharmacy Technician

Kroger Pharmacy
2006 - 2012
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Education

Bachelor of Science - Nursing

Clayton State University
Morrow, GA
05.2013

Skills

  • Strong Clinical Judgment
  • Decision-Making
  • Compassionate Care
  • Critical Thinking
  • Care Coordination
  • Training staff
  • Unit Oversight
  • Pediatric Advanced Life Support (PALS)
  • Advanced Cardiovascular Life Support (ACLS)

Certification

  • CEN - Certified Emergency Nurse

Timeline

Charge Nurse, Emergency Department

Piedmont Rockdale
07.2013 - Current

Certified Pharmacy Technician

Kroger Pharmacy
2006 - 2012

Bachelor of Science - Nursing

Clayton State University

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Monica West