Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Monica Whatley

Monica Whatley

Humble,TX

Summary

Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Dispatcher Office Assistant-Internship

Bold Intermodal Inc.
12.2021 - 05.2022
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Processed orders, ran bulk pick sheets, processed and printed invoices, and created daily shipping logs
  • Directed dispatching, routing, and tracking over a fleet vehicles.
  • Followed detailed directions from management to complete daily paperwork and computer data entry

Front Desk

Humble Family Practice VillageMD
02.2016 - 10.2017
  • Completed Insurance Verification Processes in a timely and professional manner
  • EMR Athena to access charts and scheduled appointments
  • Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and person
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

International Accounts Payable

Hercules Offshore Inc.
08.2013 - 09.2014
  • Oversaw international billing in 5 different country market
  • Reconciled vendor statements & handled payment complaints, discrepancies
  • Gained extensive knowledge in data entry, analysis, and reporting.
  • Reviewed files, records, and other documents to obtain information and respond to requests
  • I am skilled at working independently and collaboratively in a team environment.

Logistics Coordinator

Freeway Delivery Service Inc.
06.2001 - 04.2011
  • Coordinated shipping requests for expedited delivery and documented them accurately to achieve correct billing.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Managed client asset base including bonds on equipment
  • Reconciled vendor statements and handled payments complaints or discrepancies
  • Coordinated shipping requests for expedited delivery and documented them accurately to achieve correct billing.
  • Tracked orders and notified customers of status or potential delays.

Education

Associate of Applied Science - Logistics Management

Lone Star College-North Harris
Houston, TX
05.2022

Skills

  • Logistical Operations /Coordinate Transportation
  • Client & Customer Relations
  • Transportation Logistics
  • Microsoft Office, Outlook, Oracle,
  • Strong Problem Solver

Timeline

Dispatcher Office Assistant-Internship

Bold Intermodal Inc.
12.2021 - 05.2022

Front Desk

Humble Family Practice VillageMD
02.2016 - 10.2017

International Accounts Payable

Hercules Offshore Inc.
08.2013 - 09.2014

Logistics Coordinator

Freeway Delivery Service Inc.
06.2001 - 04.2011

Associate of Applied Science - Logistics Management

Lone Star College-North Harris

Similar Profiles

CREATE PROFILE
Monica Whatley