Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Monica Wheeler

Crosby,US

Summary

With over 31 years of experience at Continental/United Airlines, I excel in account management and complaint resolution. I have trained teams to enhance operational efficiency, showcasing exceptional relationship management and organizational skills. My proven track record of leadership and commitment to meticulous attention to detail make me adept at multitasking effectively.

Offering strong background in analytical thinking and attention to detail, with genuine interest in medical billing and coding. I am a fast learner with strong work ethics.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Bookkeeper

St. Philip the Apostle Catholic Church
03.2024 - Current
  • Managed accounts payable and receivable processes, ensuring timely payments and accurate record-keeping.
  • Reconciled bank statements with general ledger entries to maintain financial integrity.
  • Developed and implemented efficient bookkeeping procedures for improved workflow management.
  • Oversaw payroll processing, ensuring compliance with regulations and accuracy in employee compensation.
  • Maintained and processed invoices, deposits, and money logs.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Generated detailed financial reports for management review, facilitating informed decisionmaking.
  • Assisted with budget preparation and monitoring, contributing to better expense control.

Realtor Associate

RE/MAX Elite Properties
04.2021 - Current
  • Facilitated property showings, effectively showcasing features to prospective buyers.
  • Conducted market analysis to determine optimal pricing strategies for listings.
  • Developed and maintained strong client relationships, ensuring consistent communication throughout transactions.
  • Negotiated contract terms, advocating for clients' best interests in real estate deals.
  • Demonstrated strong knowledge of local neighborhoods, schools, and amenities to provide clients with valuable insights for making informed decisions.

LEAD CUSTOMER SERVICE REPRESENTATIVE

Continental / United Airlines
08.2005 - 07.2020
  • Demonstrated strong communication and problem-solving skills to resolve customer inquiries efficiently.
  • Utilized organizational skills to manage multiple tasks simultaneously with accuracy.
  • Trained new staff on customer service processes and procedures, resulting in improved efficiency.
  • Maintained up-to-date knowledge of products and services offered by the company.
  • Managed shift bids and vacation bids for excess of 800 bid lines to cover all areas of the airport.
  • Responsible for awarding overtime and requested time off while maintaining our budget.
  • Scheduled staff shifts to cover peaks and lulls in demand.
  • Interacted and interfaced with customers by providing information and assistance.
  • My role involved de-escalating angry customers and strategically resolve the issues to ensure positive outcome.

RESERVATION SALES AGENT

Continental Airlines
05.1989 - 08.2005
  • Provided support for other teams during peak periods by taking on extra responsibilities as required.
  • Maintained accurate records of customer information for future reference purposes.
  • Demonstrated strong communication skills while liaising with customers and other departments.
  • Developed an in-depth knowledge of the company's products, services, rates and promotions.
  • Answered phones to assist customers in making, altering, or canceling reservations.
  • Processed reservations booked via phone, online and other airline systems.
  • Group sales specialist, including interline and offshore groups, military desk, cruise desk & contracts.
  • Negotiated group rates, tour conductor tickets and contract details.
  • Responsible for training the group product and maintaining Standard Operating Procedures for Offshore Groups.

Education

BUSINESS -

Texas A&M University
College Station, TX

Skills

  • Detail-oriented
  • Client relationship management
  • Customer Complaint Resolution
  • Efficient at acquiring new skills
  • Call Center Experience
  • Payroll processing
  • Customer relationship management
  • Supportive communication
  • Team training facilitation
  • Effective multitasking
  • Team Leadership
  • Budget planning and oversight
  • Financial record management
  • Accurate bookkeeping practices

Certification

  • Medical Billing and Coding Certification CPC-A #02168472
  • Texas Real Estate License #0757406

Interests

  • I enjoy helping others and giving back to the community
  • Crafting and DIY Projects
  • I enjoy cooking for friends and family gatherings
  • Outdoor Recreation

Timeline

Bookkeeper

St. Philip the Apostle Catholic Church
03.2024 - Current

Realtor Associate

RE/MAX Elite Properties
04.2021 - Current

LEAD CUSTOMER SERVICE REPRESENTATIVE

Continental / United Airlines
08.2005 - 07.2020

RESERVATION SALES AGENT

Continental Airlines
05.1989 - 08.2005

BUSINESS -

Texas A&M University
Monica Wheeler