Monica Whitcomb
Modesto,CA
Summary
Am Committed to learning and growth development. I am interested in cross training and am willing to work in any area of the store as needed. I am reliable and friendly person who quickly learns and masters new concepts and skills. I am passionate about helping customers, offering motivation, punctuality and professionalism in any work environment. Seeking a position in customer service with growth responsibilities in areas of retail, food service and any position providing direct service to customers.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
20
20
years of professional experience
Work History
Retail Associate\Cashier
DD's Discount Store
03.2024 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
HEAD HOUSEKEEPER
SELF-EMPLOYED
03.2005 - Current
- Visited homes of clients 1-3 times per week.
- Fulfilled obligations of each client.
- Provided basic housekeeping duties, including vacuuming, dusting, mopping, cleaning windows, and scouring bathrooms.
- Responded to customer complaints or inquiries immediately.
- Informed clients of any maintenance or household tasks that needed attention.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
FREIGHT/SALES FLOOR ASSOCIATE
BURLINGTON COAT FACTORY
03.2019 - 03.2024
- Processed merchandise in a timely manner.
- Tagged, sensored and sorted merchandise.
- Performed physical count of inventory.
- Demonstrated organizational skills throughout my department.
- Assisted in recovery.
- Performed excellent customer service skills.
- Provided assistance to customers, co-workers and managers when needed.
- Accordingly set up and restocked endcaps throughout my department.
- Assisted customers with heavy/large merchandise out to their vehicles.
- Processed make tags/mismate tags for opened packages and apparel.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
FREIGHT ASSOCIATE
KOHL’S
09.2007 - 11.2007
- Assisted in unloading merchandise from the delivery trucks in a safe and efficient manner.
- Created appropriate storage space within assigned areas and ensure that all merchandise is stacked properly.
- Scanned all incoming merchandise.
- Picked and packed required merchandise from storage areas and deliver to sales floor.
- Assisted merchandise team in setting up displays.
Education
No Degree - General Studies
Completed 11th grade due to personal circumstances
No Degree - Child Development
Some course work at Modesto Junior College
Skills
- Responsive to new challenges
- Results-driven
- Adaptability to change
- Strong organizational skills
- Effective prioritization strategies
- Customer service expertise
- Proficient in managing multiple tasks
- Strong organizational skills
- Meticulous attention to detail
- Receptive to constructive criticism
- Effective written communication
- Effective verbal communication
- Optimistic mindset
- Welcoming attitude
- Self-assured demeanor
- Confidentiality
- Directing Others
- Effective relationship management
- Problem Solving
- Goal-oriented motivation
- Cash handling accuracy
- Self-directed learning
- Customer engagement
- Cleaning and sanitizing
- Cash register operation
- Merchandise display
- Brand representation
- Loss prevention awareness
- Point of sale systems
- Shelf recovery
- Proficient with planograms and schematics
Languages
English
Full Professional
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Associate\Cashier - DD's Discount Store
03.2024 - Current
FREIGHT/SALES FLOOR ASSOCIATE - BURLINGTON COAT FACTORY
03.2019 - 03.2024
FREIGHT ASSOCIATE - KOHL’S
09.2007 - 11.2007
HEAD HOUSEKEEPER - SELF-EMPLOYED
03.2005 - Current
Beyer High School - No Degree, General Studies
Modesto Junior College - No Degree, Child Development
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