Monica White
Director
O'Fallon,MO
Summary
Highly skilled and enthusiastic professional with more than 15 years of experience managing all facets of operations in offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Currently looking to leverage background and expertise to take the next career step in leadership with a respected organization that rewards diligence and professionalism. Professional leader with strong record of driving organizational success and fostering team collaboration. Adept at strategic planning, project management, and policy development. Known for flexibility in dynamic environments and results-driven mindset. Strong communication, problem-solving, and leadership skills that ensure consistent achievement of goals. Experienced with operational management and strategic implementation. Utilizes strong leadership and problem-solving skills to enhance team performance and drive operational success. Track record of coordinating complex projects and adapting to evolving challenges to achieve organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Case Manager -Part Time
St Patrick's Center/Rosati
04.2021 - Current
- Developed crisis management plans for at-risk clients.
- Coordinated referrals for clients to ensure timely access to services.
- Engaged with clients to identify barriers to access for necessary services.
- Coordinated team efforts to streamline case management processes.
- Developed individualized care plans for improved client outcomes.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Case Coordinator
Options For Justice
Clayton , MO
04.2018 - Current
- Provide advocacy for individuals that have intellectual disabilities that have issues in the legal system
- Monthly meetings with clients to support their needs in conjunction to assisting them with finding housing , transportation and employment
- Administered and adhered to case management protocols, including patient follow-up, data collection, clinical monitoring and liaison with probation officers
- Managed over 50 assigned cases and projects yearly
- Assisted individuals and families in setting up treatment options and services in the community
Group Counselor (Internship)
BJC- Christian Hospital Recovery Center Intensive Outpatient
St.Louis, MO
08.2018 - 05.2019
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients’ level of functioning
- Encouraged patients to discuss experiences in group and individual settings
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
- Conducted intake interviews to determine eligibility for group therapy
- Participated in weekly multi interdisciplinary meetings with staff
Medical Claims Processor
Magellan Health Inc
St Louis, MO
03.2017 - 10.2018
- Managed a large volume of medical claims on a daily basis and ensured efficient processing
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
- Paid or denied medical claims based upon established claims processing criteria
- Reviewed provider coding information to report services and ensure correctness
- Assisted in resolving and satisfying client requests and internal operational issues
Crisis Counselor (Practicum )
Life Crisis Center
St.Louis, MO
12.2017 - 05.2018
- Evaluated the risk to client or others by gathering information and conducting assessments
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures
- Counseled and helped to stabilize consumers and caregivers in crisis situations
- Conversed with individuals in crisis which called or texted hotline for assistance
Media Billing Coordinator
Spectrum Reach
St.Louis, Missouri
02.2016 - 02.2017
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Maintained integrity of general ledger, including the chart of accounts
- Oversaw bookkeeping and accounting systems and entered data in an accurate fashion
- Set up and updated customer accounts with interactions, payments and personal information
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Identified, researched and resolved billing variances to maintain system accuracy and currency
Non-Private Pay And Disbursement Sales Team Leader
HDIS Inc.
St.Louis, Missouri
07.2011 - 02.2016
- Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments
- Filed and updated patient information and medical records
- Verified signatures and checked medical charts for accuracy and completion
- Applied charges and updated patient records by using Epic and AS400
- Coached team members to deliver hospitable, professional service while adhering to set service models
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
Education
Bachelor Of Science In Psychology - Psychology
Central Methodist University
Maryland Heights, MO2016
Masters - Clinical Counseling (CACREP-accredited)
Central Methodist University
Maryland Heights, MO2019
Master of Science - Healthcare Management
Central Methodist University
Fayette, MO 07.2019 - 08.2020
Skills
- Excellent communication abilities
- Advocacy background
- Active listening strengths
- Driven
- Relationship building
- Personable
- MS Office
- Organized
- Strong verbal communication
- Mental health support
- Intervention planning
- Crisis intervention
- Intake assessment
- Motivation interviewing
- Interviewing skills
Certification
- CPR certified through American Heart Association, valid thru April, 2020
- Suicide ASIST certified
- Psychological First Aid
- Counseling on Access to Lethal Means (CALM)
Custom
Reference are available upon request
Timeline
Case Manager -Part Time
St Patrick's Center/Rosati
04.2021 - Current
Master of Science - Healthcare Management
Central Methodist University
07.2019 - 08.2020
Group Counselor (Internship)
BJC- Christian Hospital Recovery Center Intensive Outpatient
08.2018 - 05.2019
Case Coordinator
Options For Justice
04.2018 - Current
Crisis Counselor (Practicum )
Life Crisis Center
12.2017 - 05.2018
Medical Claims Processor
Magellan Health Inc
03.2017 - 10.2018
Media Billing Coordinator
Spectrum Reach
02.2016 - 02.2017
Non-Private Pay And Disbursement Sales Team Leader
HDIS Inc.
07.2011 - 02.2016
Bachelor Of Science In Psychology - Psychology
Central Methodist University
Masters - Clinical Counseling (CACREP-accredited)
Central Methodist University