Monica White

Manage the property rate increases for the region; this includes lettering the properties, reviewing for any updates throughout the term of the contracts., and auditing the billing system. Results generate an increase of over 2.7 million in revenue for 2025.

Assist with the MDU operations by working the ticketing systems for property issues whether billing, equipment, and conversion problems that occur.

Manage the Bizlead program for the region with review of requests and decision them to completion.

Manage two WiFi ready projects the department has maintaining the properties until installation has been completed.

Provide assistance to the Sales OPs reviewing W9 and contract information onto the designated smartsheets from Salesforce.

Accept and complete additional work assignments as requested.

Oversaw bulk rate increase management by conducting thorough audits of property contracts to maintain accuracy and prevent overcharges. Led resolution of escalations from MDU partners while managing the processing of MDR commissions for the B2B team.

Achieved project milestones through effective support and coordination with Monica. Maximized team performance by providing essential assistance and resources. Enhanced interdepartmental communication, resulting in improved project outcomes.

Achieved seamless account management by working closely with MDU team to address all accounts. Resolved escalations efficiently to enhance team performance.

MDU partner teams in timely manner. Throughout 2023, Monica also took on many ad hoc roles.

Achieved accurate and timely processing of MDR commissions, contributing to B2B team success. Improved classification of commission data which streamlined team operations.

payout was processed and handled all inquiries from leadership, about exceptions.

Managed sales inquiries and supported retail teams in achieving accurate commission calculations.

Handled BIZ Lead analysis and provided approvals when warranted.

Oversaw generation of comprehensive reports, including bulk audits and primary errors reports, to enhance compliance. Managed video Lavastorm reporting and coordinated preparation of weekly mail merges.

Provided quality work leading to reduction in credit request through due diligence in ensuring compliance of credit requests.

Played a key role in department projects such as the FCC Revenue project and other high priority one-off account correction projects

Self-motivated, with a strong sense of personal responsibility.

Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new situations.