Monica Wiley
Cypress,TX
Summary
To make an immediate contribution that encompasses years of freight forwarding knowledge and experience in areas of ocean export, ocean and air import, import forwarding, customs clearance, project cargo, inside sales support and outside sales.
Overview
22
22
years of professional experience
Work History
Account Manager
OTC LOGISTICS
03.2024 - 08.2025
- Managed client relationships, ensuring satisfaction and retention through proactive communication.
- Developed and executed strategic account plans, aligning services with client needs.
- Coordinated cross-functional teams to deliver seamless logistics solutions for customers.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Import Manager
Bolloré Logistics USA Inc
01.2018 - 03.2024
- Directs and coordinates activities of import and import forwarding department, including quoting, boooking for break-bulk, FCL and LCL. Obtain optimum efficiency and economy of operations and maximize profits by performing related duties personally or through team members. Train the trainer in CargoWise One.
- Oversaw import documentation processes ensuring compliance with regulations and standards.
- Managed logistics coordination for timely delivery of imported goods across multiple regions.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
Account Manager
CEVA Logistics
04.2015 - 01.2018
- Paragon Offshore/ Technip/ FMC/ SEVES/ Ethos Energy Account Management – Manage all RFQ’s
- Manage and maintain tariffs, MSA’s and MTA’s
- KPI and QBR Measurements (Graphs/Reporting)
- Claims review management and processing
- Biweekly/Monthly internal and external action tracker calls
- Operations – A/R review and maintenance to ensure on time payments
- Shipment escalation and troubleshooting (problem shipments, corrective actions, root cause analysis)
- Ensure global milestones events are managed and maintained
- On customer site when requested.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Ocean Operations Supervisor
GAC North America
01.2010 - 01.2015
- Maintain and monitor that FMC rate filing procedure is within compliance guidelines
- Coordinate operations with carriers and troubleshoot any issues with bookings rates etc
- Liaise with prospective carriers for competitive rates
- Sales support for spot rates pricing quotations
- Coordinate operations with carriers and troubleshoot any issues with bookings rates etc
- Liaise with prospective carriers for competitive rates
- Sales support for with pricing quotations.
Assistant Manager
J.F. MORAN
01.2004 - 01.2010
- Handled exports and imports. Worked with CBP title desk for auto export bookings, customs compliance, CBP and other government agencies. Coordinate CBP exams procedures into several US Ports i.e. Long Beach, Oakland, Seattle, Baltimore, Newark, and Boston
- Monitored government exams at time of entry and vendor documents prior to exports from origin
- Ensured timely processing of daily ACH statements.
Education
Compliance and Ethics Anti-Corruption and Bribery certificate earned Health, Safety, Security & Environment (HSSE) certificates earned -
GAC Corporate Academy
CAL POLY SAN LUIS OBISPO, CA. -
Alan Hancock College
Santa Maria, CASkills
- Process Flow Development
- Efficient Routing
- Import and Export Operations
- Team Communication
- Customer Care
- Client Support
- Operational Efficiency
Timeline
Account Manager
OTC LOGISTICS
03.2024 - 08.2025
Import Manager
Bolloré Logistics USA Inc
01.2018 - 03.2024
Account Manager
CEVA Logistics
04.2015 - 01.2018
Ocean Operations Supervisor
GAC North America
01.2010 - 01.2015
Assistant Manager
J.F. MORAN
01.2004 - 01.2010
Compliance and Ethics Anti-Corruption and Bribery certificate earned Health, Safety, Security & Environment (HSSE) certificates earned -
GAC Corporate Academy
CAL POLY SAN LUIS OBISPO, CA. -
Alan Hancock College