Monica L Willett
Elgin,OK
Summary
To obtain a position in which I can utilize my knowledge and leadership skills, and to continue to develop new ones in a healthy environment. I'm eager to contribute my creativity, focus, motivation, organization and hard work. I am reliable, proactive and punctual with a team-oriented mentality.
Overview
22
22
years of professional experience
Work History
Photographer
Self Employed Hobby
Elgin, OK
08.2014 - Current
- Consult with clients on capturing desired photographs
- Capture and deliver professionally edited digital images to clients
- Specialize in outdoor photography
- Maintain customer expectations with open consultations and frequent communication
- Generate high quality results in a timely manner
- Perform duties effectively and without supervision and in a professional demeanor
- Drive business growth and success through implementing marketing and sales strategies
- Photograph special events, including weddings and military homecomings
- Collaborate successfully with a variety of personalities and work styles
- Offer referral programs and discounts, and explain price and package details to clients
- Builds relationships
Barista Shift Lead
Lev Coffee Shop & Bakery
Elgin, OK
08.2021 - 01.2024
- Prepares and serves coffee, espresso drinks, blended coffees and teas
- Prepares and serves breakfast food items
- Greets guests with pleasant smile and superior customer service
- Operates cash register, drive thru, collects payments and provides accurate change
- Maintains clean and organized workspace
- Memorizes menu items and coffee/food preparations
- Describes menu items to customers and suggests products based on stated preferences
- Manages morning rush of customers daily with efficient, levelheaded customer service
- Manages several team members and handles scheduling, training and conflict resolution
- Trains new employees in operational procedures and duties for front and back house positions
- Opens and Closes Shop - cleans and sanitizes dishes and counter tops, sinks and floors, disposes of all and any trash, put away coffee beans, cleans espresso machine and opens or closes out cash register
Assistant Manager
MWR-Fires Fitness Center
Fort Sill, OK
11.2019 - 08.2021
- Enters patrons into our rectrac system
- Answers and directs calls
- Trains new employees effectively and efficiently, including monitoring and review of individual performance
- Manages and submits payroll for employees. Responds to employee inquiries regarding sick and vacation time
- Provides facility and program information to patrons
- Manages difficult or emotional customer situations and responds promptly to customers needs
- Greets patrons to facilitate services and determines service needs
- Supports customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Set up and activates customer accounts
- Delegates daily tasks to team members to optimize group productivity
- Maintains consistent daily operations by establishing procedures and monitoring team performance
- Works MWR events, as a server/cash handler
- Accomplishes daily cleaning duties in areas using approved supplies. Maintains safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage. Wipes down various surfaces using approved cleaning products to prevent growth of bacteria and viruses
- Consistently conducts closing procedures at the facility
Recreation Aid
MWR - Fires Fitness Center
Fort Sill, OK
10.2018 - 11.2019
- Delivered exceptional friendly and fast service
- Provided facility and program information to patrons
- Protected safety of patrons by enforcing discipline and consistent policies
- Managed difficult or emotional customer situations, and responds promptly to customer needs for service and assistance, in person and over the phone
- Maintained Fires fitness center equipment to ensure the safety of patrons and attract attention
- Greeted patrons to facilitate services, determines service needs and accurately input applicable patron information into REC-TRAC
- Directed and motivate fellow employees to maximize team performance
- Established solid working relationships with peers through effective communication and skills
- Addressed customer service inquiries quickly and accurately
- Familiar with Army Regulations and implementing to all employees and patrons
- Helped organize and promote diverse recreational programs, prepares activity calendars, maintains attendance records, assists with schedules and activities
- Set up decorations, equipment and food service stands for various entertainment activities
- Advertised for upcoming events to promote engagement and involvement
- Consistently conduct closing procedures at Fires fitness center
- Accomplished daily cleaning duties in facility such as: disinfecting areas to maintain sanitation and cleanliness standards, disposes of trash, organizes particular areas, and ensures facility and all equipment is clean and safe at all times
- Conducted Rock Climbing Wall safety classes to patrons and their families
Kitchen Staff Member
Cache Public Schools
Cache, OK
01.2012 - 01.2013
- Consistently kept a clean and safe environment by adhering to all state sanitation and safety requirements
- Enforced appropriate work-flow and quality controls for food and temperature
- Followed proper food handling methods
- Served breakfast and lunch to students
- Provided nutritious, safe, visually appealing, innovative and properly prepared food
- Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods
- Delivered exceptional friendly and fast service
- Cleaned, sanitized and organized food speed racks, food bins, dry storage racks and storage room
- Organized and positioned product cases in produce warehouse and walk-in cooler
- Provided friendly and courteous service to all guests
- Cleaned and sanitized dishes with detergent in the 3-compartment sink and dishwasher
- Maintained a professional tone of voice, including during peak rush hours
- Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations
- Actively complied with all health department regulations
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality
- Supervised employees and trained new employees on correct cooking techniques, safety standards and performance strategies
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
Sales Representative
AT&T
Lawton, OK
10.2011 - 01.2012
- Welcomed guests and asked open-ended questions to best determine which products would meet needs
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Provided timely, courteous and knowledgeable responses to information requests
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Used register system to ring up customer purchases, process payments and issue receipts
Dental Assistant
American Red Cross Dental Program
Fort Drum, NY
01.2009 - 10.2009
- Planned, performed and assisted in executing dental work on patients
- Entered patient data into the system and observed all confidentiality rules
- Gathered records and data, including patient health histories so that they could be reviewed by the dentist
- Escorted patients to exam rooms
- Took patient vital signs
- Took bitewing and panoramic x-rays
- Produced opposing models and impressions
- Stocked and prepared exam and treatment rooms, setting up required instruments, tools, and equipment
- Positioned patients for procedures and treatment
- Provided a high level of support and assistance to the dentist and staff by passing the tools needed for procedures
- Handled the sanitization of equipment, room cleanup and supply restocking after each patient had received treatment
- Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion
- Handled calls, called patient for appointment reminders
- Completed 800 hours of clinical training
Customer Service Representative
Video Loft/Tan Lines
Black River, NY
09.2002 - 01.2005
- Successfully interacted with, and assisted customers, to provide outstanding customer care
- Guaranteed positive customer experiences and resolved all customer complaints; Responsible for assisting customers in a timely manner and guaranteeing high level of customer service
- Delegated team tasks based upon each employee's skill level and knowledge, which improved accuracy and productivity
- Supervised employees, trained and mentored new employees and delivered constructive feedback to increase understanding of job duties; Recruited, trained and developed a dynamic administrative team
- Performed store opening and closing duties, to include: counting cash drawers and prepping deposits; Maintained adequate cash supply in drawers
- Created customer logs to communicate with customers via phone, logged new customer information into database
- Maintained knowledge of store policies regarding payments, returns and exchanges
- Maintained attendance records, provided information concerning schedules
- Replenished inventory with focus on addressing customer needs
- Worked as a team member in performing cashier duties, checking out movie rentals, product assistance and cleaning
- Conducted daily cleaning duties to ensure a safe, clean and sanitary facility, such as: vacuumed carpets, mopped floors and disinfected tanning beds, using company-approved cleaning products
- Utilized washing machine to properly sanitize towels for tanning rooms
Florist Assistant
Fort Drum Flower Shop
Fort Drum, NY
09.2001 - 09.2002
- Received incoming flower deliveries and placed new stock in refrigerators
- Packed and wrapped completed arrangements for secure delivery
- Mingled with customers on sales floor to assist with selection of arrangements
- Consulted with clients regarding desired price and type of arrangement
- Processed incoming floral orders by phone and estimated customer costs for shipping and delivery
- Trimmed material to arrange bouquets
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage
- Processed sales transactions via cash register and telephone orders
Education
High School Diploma -
Indian River Central High School
Philadelphia, NY06.2003
Skills
- Computer proficient, type 60wpm, literate in computer software
- Experience with handling phone calls, handling medical records, booking appointments, using registers, drive thru services, and handling money
- Experience in engaging with clientele, patient-focused, patient satisfaction
- Experience in filing records, paperwork and data entry
- Exceptional motivation and communication skills
- Employee scheduling
- Experience with payroll
- Accountable, dependable, punctual, flexible, adaptable, works well individually, and with others
- Quick learner, hard worker, multitasker, extremely organized
Affiliations
- HR Supervisor Course
- CPR/AED Certified, March 2021
- Sharp Online Training
- Dental Assistant Certificate of Training
Awards
- Received 3rd place in the annual 2016 United States Army digital Photography contest
References
Vicki Byers, Executive/Legal Assistant, Dallas TX, office: (214) 978-4032 C: (214) 914-0014
Claudia Mejia, Facility Manager, Fires Fitness Center, Fort Sill OK, office: (580) 442-2445/2898 C: (580) 678-0383
Kristi Morrow, RN, Commanche Medical Center, Lawton OK, office: (580) 355-8620 C: (580) 678-0115
Sarah Lile, Business Owner, Elgin OK, C: (580) 215-3665
Transportation
Valid Oklahoma Driver's license. Reliable transportation.
Timeline
Barista Shift Lead
Lev Coffee Shop & Bakery
08.2021 - 01.2024
Assistant Manager
MWR-Fires Fitness Center
11.2019 - 08.2021
Recreation Aid
MWR - Fires Fitness Center
10.2018 - 11.2019
Photographer
Self Employed Hobby
08.2014 - Current
Kitchen Staff Member
Cache Public Schools
01.2012 - 01.2013
Sales Representative
AT&T
10.2011 - 01.2012
Dental Assistant
American Red Cross Dental Program
01.2009 - 10.2009
Customer Service Representative
Video Loft/Tan Lines
09.2002 - 01.2005
Florist Assistant
Fort Drum Flower Shop
09.2001 - 09.2002
High School Diploma -
Indian River Central High School