Monica Willey
Wilmer,TX
Summary
Experienced healthcare professional with 16+ years in roles including Patient Care Technician, Emergency Room Technician, Medical Office Assistant, EKG Tech, and Unit Secretary. Demonstrated ability to deliver top-notch patient care in fast-paced settings. Proficient in clinical tasks, administrative management, and team collaboration for optimal patient outcomes. Committed to upholding professionalism and providing compassionate care.
Overview
29
29
years of professional experience
1
1
Certification
Work History
EKG Technician
UT Southwestern Medical Center
02.2022 - Current
- Responsible for conducting various test of patient’s heart and lungs
- Attach wires to patient’s arms, chest, and legs monitor EKG readings and report the test results
- Know how to maintain the machine and be able to effectively troubleshoot any issues with it
Patient Care Technician/Unit Secretary
UT Southwestern Medical Center
03.2005 - Current
- Assist patients with activities of daily living that include, but not limited to: bathing, oral hygiene, feeding, toileting, dressing, ambulating and repositioning.
- Obtain vital signs, blood glucose and report any critical values to nurse.
- Report any abnormal changes of patient’s physical, mental or behavioral condition to nurse.
- Perform hourly rounds and provide any amenities to patient and family as needed.
- Float to assigned unit, which include: Med. Surge, ICU, Psychiatry, and Rehab.
- Assisted physical therapy or nurse to ambulate patient.
- Transport patients to other units in hospital or to vehicle after discharge.
- Ensure patient rooms, hallway and nurse’s station remain clean and tidy throughout the shift.
- Monitor 1:1 at-risk patients
- Perform EKG’s on patients as needed
- Perform STAT Lab orders
- Train and orient new hires as unit secretaries and patient care technicians
Patient Care Technician/Unit Secretary
Crescent Medical Center
08.2018 - 09.2021
- Assist patients with activities of daily living that include, but not limited to: bathing, oral hygiene, feeding, toileting, dressing, ambulating and repositioning.
- Obtain vital signs, blood glucose and report any critical values to nurse.
- Report any abnormal changes of patient’s physical, mental or behavioral condition to nurse.
- Perform hourly rounds and provide any amenities to patient and family as needed.
- Float to assigned unit, which include: Med. Surge, ICU, Psychiatry, and Rehab.
- Assisted physical therapy or nurse to ambulate patient.
- Transport patients to other units in hospital or to vehicle after discharge.
- Ensure patient rooms, hallway and nurse’s station remain clean and tidy throughout the shift.
- Monitor 1:1 at-risk patients
- Perform EKG’s on patients as needed
- Perform STAT Lab orders
- Train and orient new hires as unit secretaries and patient care technicians
Emergency Room Technician
UT Southwestern Medical Center
06.2019 - 03.2021
- Being compassionate and able to provide solid emotional support to people in life-threatening emergencies.
- Assist patients with activities of daily living that include, but not limited to: bathing, oral hygiene, feeding, toileting, dressing, ambulating and repositioning.
- Obtain vital signs, blood glucose and report any critical values to nurse.
- Report any abnormal changes of patient’s physical, mental or behavioral condition to nurse.
- Perform hourly rounds and provide any amenities to patient and family as needed.
- Float to assigned unit, which include: Med. Surge, ICU, Psychiatry, and Rehab.
- Assisted physical therapy or nurse to ambulate patient.
- Transport patients to other units in hospital or to vehicle after discharge.
- Ensure patient rooms, hallway and nurse’s station remain clean and tidy throughout the shift.
- Monitor 1:1 at-risk patients
- Perform EKG’s on patients as needed
- Perform STAT Lab orders
Patient Care Technician/Unit Secretary
The Forum at Park Lane
03.2000 - 04.2005
- Assist patients with activities of daily living that include, but not limited to: bathing, oral hygiene, feeding, toileting, dressing, ambulating and repositioning.
- Obtain vital signs, blood glucose and report any critical values to nurse.
- Report any abnormal changes of patient’s physical, mental or behavioral condition to nurse.
- Perform hourly rounds and provide any amenities to patient and family as needed.
- Float to assigned unit, which include: Med. Surge, ICU, Psychiatry, and Rehab.
- Assisted physical therapy or nurse to ambulate patient.
- Transport patients to other units in hospital or to vehicle after discharge.
- Ensure patient rooms, hallway and nurse’s station remain clean and tidy throughout the shift.
- Monitor 1:1 at-risk patients
- Perform EKG’s on patients as needed
- Perform STAT Lab orders
- Train and orient new hires as unit secretaries and patient care technicians
Patient Care Technician/Unit Secretary
Caruth Heaven Court
05.1996 - 03.2000
- Assist patients with activities of daily living that include, but not limited to: bathing, oral hygiene, feeding, toileting, dressing, ambulating and repositioning.
- Obtain vital signs, blood glucose and report any critical values to nurse.
- Report any abnormal changes of patient’s physical, mental or behavioral condition to nurse.
- Perform hourly rounds and provide any amenities to patient and family as needed.
- Float to assigned unit, which include: Med. Surge, ICU, Psychiatry, and Rehab.
- Assisted physical therapy or nurse to ambulate patient.
- Transport patients to other units in hospital or to vehicle after discharge.
- Ensure patient rooms, hallway and nurse’s station remain clean and tidy throughout the shift.
- Monitor 1:1 at-risk patients
- Perform EKG’s on patients as needed
- Perform STAT Lab orders
- Train and orient new hires as unit secretaries and patient care technicians
Education
Nursing pre-requisite courses
El Centro Community College
Dallas, TX05.1996
Skills
- Bilingual in English and Spanish with knowledge in medical terminology
- Think Lift Mobility Coach-Champion-2015-2022 (2yr commitment)
- Emergency response training completion
- Phlebotomy training
- EKG training
- Splint/Wrap for wounds, and fractures
- Telephone etiquette
- Clerical support
Accomplishments
- Patient Care Tech- Chair- 2011-2013 (PCT, and ERT Committees)
- Clinical Ladder Advisor Chair- 2016- current
- PCT Clinical Ladder Level 2- 2016- current (obtained status)
Certification
- AHA BLS for Healthcare Providers – January 2026-current
- Texas DADS Nurse Aide Certification – March 1998- current (2yr recertification)
- CPI Verbal Intervention with Disengagement Skills Certification-July 2025-current (2yr recertification)
Timeline
EKG Technician
UT Southwestern Medical Center
02.2022 - Current
Emergency Room Technician
UT Southwestern Medical Center
06.2019 - 03.2021
Patient Care Technician/Unit Secretary
Crescent Medical Center
08.2018 - 09.2021
Patient Care Technician/Unit Secretary
UT Southwestern Medical Center
03.2005 - Current
Patient Care Technician/Unit Secretary
The Forum at Park Lane
03.2000 - 04.2005
Patient Care Technician/Unit Secretary
Caruth Heaven Court
05.1996 - 03.2000
Nursing pre-requisite courses
El Centro Community College
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