Monica Williams
Mesquite,TX
Summary
Motivated, organized and detail-oriented customer service professional with 10+ years of experience in providing exceptional patient-centered case management in the healthcare industry, and teaching assistance in elementary through high school level. Effective team player and communicator with proactive problem-solving, analytical and time management skills. Proficient in Microsoft Office (Word, Excel Power Point). Adept at working with high degree of accountability in remote settings.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
SNS House Of Care
10.2023 - 01.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Family Service Advocate
Region 7 Education Service Center
12.2020 - 08.2023
- Enhanced family wellbeing by providing comprehensive support and resources to address individual needs.
- Strengthened family relationships through facilitating communication and conflict resolution skills workshops.
- Improved access to services for families by developing strong partnerships with community organizations and service providers.
- Increased parent engagement in children''s education through organizing school events, meetings, and workshops.
- Empowered families to achieve self-sufficiency by providing financial education and employment assistance.
- Ensured timely delivery of services to families in need by maintaining accurate records and efficient case management practices.
Long-Term Substitute Teacher
Longview ISD
08.2018 - 11.2020
- Improved student comprehension by utilizing various teaching methods and learning styles.
- Increased class participation through interactive activities and group projects.
- Developed students'' critical thinking skills by incorporating problem-solving exercises into lessons.
- Enhanced classroom management, implementing positive reinforcement techniques to foster a supportive learning environment.
- Assessed student progress regularly, providing individualized feedback and support for continuous improvement.
- Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter.
Education
Bachelor of Science - Human Development And Family Studies
Stephen F Austin State University
Nacogdoches, TX08.2018
Associate of Arts - Early Childhood Education
Kilgore College
Kilgore, TX05.2012
High School Diploma -
Kilgore High School
Kilgore, TX06.1998
Skills
- Scheduling
- Bookkeeping
- Data Entry
- Calendar Management
- Filing
- Records Management
- Critical Thinking
- Clerical Support
Timeline
Administrative Assistant
SNS House Of Care
10.2023 - 01.2024
Family Service Advocate
Region 7 Education Service Center
12.2020 - 08.2023
Long-Term Substitute Teacher
Longview ISD
08.2018 - 11.2020
Bachelor of Science - Human Development And Family Studies
Stephen F Austin State University
Associate of Arts - Early Childhood Education
Kilgore College
High School Diploma -
Kilgore High School
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