Monica Williams

• Service bay's, build displays, and set products and merchandise according to corporate standards
• Build and set up end caps and displays to draw in customers.

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Assist customer calling in with issues with their Appliances, ordering accessories, parts or Extended warranties for their Appliances

• Also did reschedule and setting up deliveries for appliances with Home Depot customers
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Conduct inventory at several establishments and business
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.
• Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.

• Greet and assist customers in a fast and friendly manner
• Assist and cash customers out that are making purchases

also prepared foods, checked vendors in and out, and maintained a neat and clean work environment

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Completed daily cycle counts to maintain accuracy of records.
• Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
• Enhanced inventory accuracy by implementing efficient tracking and organization systems.
• Optimized storage capacity utilization by reorganizing warehouse layouts according to product size, weight, and demand patterns.