Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monica Williams

Shawnee

Summary

Dynamic Consulting Provider Solutions Specialist at HCA Healthcare with expertise in EHR implementation and process improvement. Proven ability to enhance physician experiences through critical thinking and effective communication. Successfully led optimization efforts, ensuring adherence to best practices and standards, resulting in improved operational efficiency and client satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Consulting Provider Solutions Specialist

HCA Healthcare
Overland Park
12.2024 - Current
  • CPSS serves as an escalation point for physician facing technologies, assisting with resolution of issues requiring deeper knowledge, skills, or vendor/developer assistance.
  • The role also serves as a lead regarding process improvements, best practices, and enhancing the physician experience.
  • Provide oversight, lead, and independently conduct EHR implementations in markets throughout the division per HCA and Division ITG standards and guidelines.
  • Coordinates training and serves as a SME for dictation and voice recognition technologies.
  • Provides oversight, plans, organizes, and independently conducts optimization efforts and actively supports and promotes system standardization, utilization, and best practices.
  • Provides critical thinking skills in analyzing and supporting complex optimizations.
  • Consistently executes implementation approaches, including risk and issue identification, mitigation, and resolution.
  • Provides advanced critical thinking skills in analyzing and supporting complex implementations.
  • Leads as a subject matter expert installation and support of software per HCA and Division ITG standards and guidelines, focusing on physician community products.
  • Collaborates on and leads process changes that improve the implementation, maintenance, and support of provider-facing equipment and technologies.
  • Coordinates and leads testing of physician-facing technologies and solutions; assists in interpretation of test plans, troubleshooting, and integration points at the Market and/or Division level.

Learning Systems Administrator/Part-Time

AdventHealth Shawnee Mission
Mission
06.2024 - 12.2024
  • Collaborates with Learning Technologies team, corporate ALN team and AdventHealth stakeholders to maintain and refine the AdventHealth LMS.
  • Serves as liaison to LMS stakeholders for service improvements and changes.
  • Offers operational support, development, trouble-shooting and testing use-cases and leveraging the platform capabilities to meet customer needs.
  • Facilitates LMS Administrator training at various levels (determined by ALN corporate team).
  • Continually maintains Smartsheet workflow system to triage incoming service requests.
  • Maintains and responds to shared inbox and ServiceNow ticketing system for trouble-shooting and customer support within the Learning Technologies service standards.
  • Trains and develops support educational materials on the Learning management system for Shawnee Mission.
  • Assists in leveraging the LMS capabilities to develop and support educational activity.
  • Arranges and participates in meetings and project team activities.
  • Serves as a consultant in communications with ALN Administrators, Educators and leaders in meeting training requirements.

Business Improvement Specialist

Favorite Healthcare Staffing
Overland Park
05.2023 - 04.2024
  • The output of this is to improve our standing in the market and give our delivery teams a clear requirement brief.
  • Upholds clear ethical standards that are expected by Favorite.
  • Demonstrates active listening skills.
  • Prepare information in a manner that meets the needs of the audience.
  • Drive client satisfaction and retention by matching products and services to their personal needs.
  • Spends time building a deep understanding of our clients personal and business requirements.
  • Ensures internal and external quality and regulatory standards are met.
  • Builds a trusted connection through the client relationship.
  • Identify ways to improve processes and service delivery.
  • Build trusted relationships to enhance collaboration and cooperation.
  • Interact with others in an open, honest, respectful and fair manner, use a range of communication styles and methods to convey information.
  • Deliver operational change to a high standard.
  • Ensure business readiness is part of delivery to enable acknowledgement and embedment of change.
  • Creation of baseline data and measurement plans, to ensure we can measure impact of change for benefit realization.
  • Manage stakeholders effectively to gain buy in for change and utilize SME knowledge across the business.
  • Lead and facilitate workshops with stakeholders and SMEs to ensure we gain the right input and experience into our as is and to be journeys and business processes.
  • Support with requirement gathering for tech, reporting & operational change.

Project Developer

Children's Mercy
Kansas City
04.2022 - 05.2023
  • Understand the organization’s strategic goals and True North Pillars and provide guidance on how project submission connects with them.
  • Identify resources and support needed to implement the project.
  • Understand the high-level finances of the proposed project.
  • Serve the project requester as a concierge, guiding them through the project submission process, enabling movement where system automation is lacking, and ensuring timely turnarounds.
  • Track and manage parallel reviews and assessments by other ancillary departments (IS, Organizational Development, Procurement, Facilities, etc.) to ensure processes are completed timely.
  • Manually update items in the portfolio management system with additional information collected through interviews and assessments conducted by ancillary departments.
  • Manually update items in the portfolio management system to advance them through the intake and approval processes.
  • Escalate delays in the intake and approval process for specific items to the Portfolio Manager or Director of Portfolio Management.

Operations Capital Project Manager

The University of Kansas Health System
Westwood
03.2020 - 04.2022
  • Demonstrates competence in the areas of critical thinking, interpersonal relationships, and technical skills.
  • Gathers and organizes data to effectively analyze operations, logistics, and financial information to support optimal use of organizational resources and recommend appropriate course of action to the Operations Project Director to facilitate achievement of short and long-term goals.
  • Assumes project manager role for development and monitoring scope, budget, and timeline for capital renovations, and new build-outs within the organization as assigned by the Operations Projects Director and attends weekly meetings for construction projects.
  • Identifies, manages, and documents action items, accountable party, and due date of project issues that will impact operations of the affected area and assures timely completion of open items to minimize disruption.
  • Coordinates enabling moves and relocations due to project scope.
  • Manages and schedules necessary resources to successfully complete project.
  • Leads process to identify and budget equipment associated with capital renovation projects.
  • Develops initial equipment list and budget for each renovation project assigned.
  • Develops comprehensive MEP documentation for each piece of equipment identified in the project budget.
  • Assumes responsibility for coordination of architecturally significant equipment and facilitates communication between end user, A/E Team, and vendor assuring final vendor drawings are incorporated into construction documents.
  • Also assume responsibility to assure the final results supports the operational goals defined in the project scope.
  • Develops equipment purchasing time lines to assure delivery and install is completed on time and within budget to support the projects go live date.
  • Manages overall capital process for assigned operational areas.
  • Collaborates with end user to identify capital needs and build overall capital request budget.
  • Facilitating primary quote submission to the capital acquisition process by initiating contact with specified vendors, negotiating contract terms and pricing, and reviewing configurations with end users.

Education

Master of Arts - Organizational Leadership

Baker University
Baldwin City, KS
07.2018

Bachelor of Science - Sociology

The University of Kansas
Lawrence, KS
05.2014

Skills

  • EHR implementation
  • Process improvement
  • Technical troubleshooting
  • Data analysis
  • Project management
  • Risk assessment
  • Team collaboration
  • Change management
  • Operational support
  • Communication skills
  • Critical thinking

Certification

  • Lean Six Sigma Black Belt, Six Sigma Global Institute, 08/01/24
  • Lean Six Sigma Green Belt, Six Sigma Global Institute, 07/01/22

Timeline

Consulting Provider Solutions Specialist

HCA Healthcare
12.2024 - Current

Learning Systems Administrator/Part-Time

AdventHealth Shawnee Mission
06.2024 - 12.2024

Business Improvement Specialist

Favorite Healthcare Staffing
05.2023 - 04.2024

Project Developer

Children's Mercy
04.2022 - 05.2023

Operations Capital Project Manager

The University of Kansas Health System
03.2020 - 04.2022

Master of Arts - Organizational Leadership

Baker University

Bachelor of Science - Sociology

The University of Kansas

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