Monica Williams
West Memphis,AR
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Dedicated to providing every patient with top-notch service and support through high-quality care and efficient management of unit documentation. Collaborative and team-oriented with healthcare staff to effectively contribute to patient needs. Detail-oriented and methodical in tracking changing conditions, collecting biological samples and ambulating patients.
Overview
7
7
years of professional experience
Work History
Patient Care Assistant
J's HomeCare
05.2022 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Enhanced patient comfort by providing compassionate and attentive care.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
Life Skills Instructor
Pathfinder East
01.2021 - Current
- Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
- Facilitated communication between clients and other service providers.
- Spoke with senior citizen groups to expand community engagement and program outreach.
Patient Care Assistant
Mid-South Personal Care Agent
03.2018 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Customer Service Representative
On Time Johnny
01.2020 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Massage Therapy
Anthema Career College
3552 Shelby01.2006
Skills
- Database coordination
- Healthcare operations
- Claims Processing
- Organizational standards
- Goal Setting
Timeline
Patient Care Assistant
J's HomeCare
05.2022 - Current
Life Skills Instructor
Pathfinder East
01.2021 - Current
Customer Service Representative
On Time Johnny
01.2020 - 12.2023
Patient Care Assistant
Mid-South Personal Care Agent
03.2018 - Current
Associate of Science - Massage Therapy
Anthema Career College
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