Monica Wilson
Monroe,NC
Summary
Enthusiastic Quality Assurance Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of organizational goals and responsibilities. Seeking to secure a challenging position in a reputable organization to expand knowledge and skills.
Overview
32
32
years of professional experience
Work History
Quality Assurance Technician
Tyson Foods
Monroe, NC
11.2016 - Current
- Monitors testing procedures and verify performance of tests according to establish item specifications and protocol.
- Documents findings and enter into Plantview for tracking.
- Performs thorough inspections of incoming materials and outgoing products.
- Evaluates samples against standards by completing measurements, visual inspections and other established tests.
- Identifies and resolves variances to bring products in line with requirements.
- Inspects finished products for overall quality and adherence to customer specifications.
- Inspects raw materials and finished products to verify quality and reject items that did not meet safety requirements.
- Inspects products and compare against standards to meet regulatory requirements.
- Collects samples and perform tests to assure products are safe from contamination.
Restaurant Owner
Aunt Mary's Country Kitchen
Buena Vista, GA
08.2003 - 12.2015
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Provided outstanding coaching to team of 15 employees, which boosted efficiency throughout company.
- Trained and motivated employees to perform daily business functions, including customer service and food preparation.
- Managed financial and business operations, including payroll, daily deposits and cost controls.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Supervised daily activities of restaurant.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Recruited, hired and trained talented staff to fill vacancies.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed employees throughout preparation and service of 3 meals per day.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent checks of line.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Purchased food and cultivated strong vendor relationships.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Food Service Manager
Department Of Corrections
Butler, GA
09.1992 - 08.2003
- Oversaw day-to-day operations at facility and prepared food and beverages.
- Maintained required records including food production, inventory, income/expense, meal counts and personnel records in computer system.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Limited portion sizes and used garnishes to control food costs.
- Presided over food service employees, including cooks, food preparers, and other employees.
- Ensured food in storage meets adequate levels of nutrition and sustenance.
- Oversaw training of more than team members.
- Hired, recruited, and trained employees.
- Set schedules for 24 staff by planning and designating shifts and hours.
- Managed employees throughout preparation and service of 4 meals per day.
- Prepared for monthly audits from food service supervisors.
- Maintained equipment and have requests met to be replaced if needed.
- Delegated monthly meetings accordingly with staff.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Tracked food production levels, meal counts and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reviewed pricing and ordered food ingredients, and supplies.
Education
High School Diploma -
Tri-County High School
Buena Vista Ga05.1982
Skills
- Strategic Planning
- Operations monitoring
- Performance testing
- Leadership qualities
- Exceptional communicator
- Problem solver
- Manager experience
- Computer efficient
Timeline
Quality Assurance Technician
Tyson Foods
11.2016 - Current
Restaurant Owner
Aunt Mary's Country Kitchen
08.2003 - 12.2015
Food Service Manager
Department Of Corrections
09.1992 - 08.2003
High School Diploma -
Tri-County High School
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