Summary
Overview
Work History
Education
Skills
Timeline
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Monica Winebarger

Milton Freewater,OR

Summary

Driven by a results-focused approach, I leveraged my problem-solving skills and exceptional customer service at The Home Depot Inc to significantly enhance customer satisfaction. My ability to foster teamwork and manage time effectively led to improved sales and operational efficiency. I excel in creating positive customer experiences and managing financial transactions with utmost accuracy.


Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

20
20
years of professional experience

Work History

Sales Associate

Cost Less Carpet
07.2015 - Current
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed efficient cash register operations.

Specialty Assistant Store Manager

The Home Depot Inc
07.2006 - 04.2015
  • Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
  • Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
  • Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
  • Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
  • Oversaw visual merchandising efforts, creating attractive product displays that drew customer attention and boosted sales.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Enhanced customer satisfaction by effectively addressing and resolving escalated issues.

Bartender/Waitress

Hong's Garden
04.2004 - 01.2009
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the beginning and end of each shift for the cash register and lottery machines..
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and replenishing inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

High School Diploma -

Miramar High School
Miramar

Associate of Arts - General

Eastern Oregon University
04.2020

Skills

  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Exceptional customer service
  • Outgoing Personality
  • Cash Handling Accuracy

Timeline

Sales Associate

Cost Less Carpet
07.2015 - Current

Specialty Assistant Store Manager

The Home Depot Inc
07.2006 - 04.2015

Bartender/Waitress

Hong's Garden
04.2004 - 01.2009

High School Diploma -

Miramar High School

Associate of Arts - General

Eastern Oregon University

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Monica Winebarger