Monica Wise
Marietta,GA
Summary
Proven leader at Matson Logistics, adept in carrier selection and fostering teamwork, I significantly enhanced operational efficiency and customer satisfaction. My strategic approach to continuous improvement and relationship building led to surpassing performance targets, demonstrating exceptional problem-solving and communication skills.
Overview
20
20
years of professional experience
Work History
Transportation Manager
Matson Logistics
06.2019 - Current
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Coordinated logistics activities across multiple locations for seamless distribution operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
- Enhanced customer satisfaction, providing timely and accurate shipment tracking information.
- Optimized shipment schedules for impact, employing strategic planning and forecasting.
- Fostered relationships with logistics partners, ensuring reliable and cost-effective transportation solutions.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
Team Leader
Matson Logistics
01.2012 - 06.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
Dispatcher
Matson Logistics
08.2004 - 05.2012
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts and invoicing.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized customer feedback to improve customer service.
- Provided customers with information on products and services.
Education
High School Diploma -
Admiral Arthur W. Radford High
Honolulu, HI06.1987
Skills
- Carrier Selection
- Continuous Improvement
- Performance maximization
- Policy Development
- Relationship Building
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Worker Supervision
- Excellent Communication
- Critical Thinking
Timeline
Transportation Manager
Matson Logistics
06.2019 - Current
Team Leader
Matson Logistics
01.2012 - 06.2019
Dispatcher
Matson Logistics
08.2004 - 05.2012
High School Diploma -
Admiral Arthur W. Radford High
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