Monica Y. Johnson
Roanoke,VA
Summary
Results-driven operations leader with over 15 years of experience in billing, accounts receivable, and staff supervision. Expertise in leading high-performing teams, managing accounts receivable aging, ensuring contract compliance, resolving billing discrepancies, and optimizing ERP and financial reporting processes. Committed to contributing to the Accounts Receivable Manager role by leveraging a strong background in accounts receivable management, staff development, and process improvement to drive organizational financial success. Dedicated to pursuing a full-time position that presents professional challenges while utilizing interpersonal skills, effective time management, and problem-solving capabilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
ANSIBLE GOVERNMENT SOLUTIONS
10.2025 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Maintained electronic health records, ensuring accuracy and compliance with regulations.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Scheduled appointments for patients at VA Medical Center.
Office Coordinator
Lewis Gale Imaging at Brambleton
03.2025 - 07.2025
- - Managed daily billing processes, accounts receivable tracking, and payment posting for imaging services.
- - Generated and reconciled invoices, processed purchase orders, and ensured compliance with billing guidelines.
- - Resolved payment discrepancies by collaborating with vendors, finance, and operations.
- - Utilized computerized systems for inventory, supply chain, and billing documentation.
- 40 Hrs/Week
Private Duty Caregiver
Self-Employed
07.2024 - 03.2025
- - Provided personalized care, coordinated medical appointments, and maintained accurate records.
- 25 Hrs PRN
Business Office Manager
HopeTree Family Services
03.2022 - 07.2024
- - Supervised office staff in billing, collections, and accounts receivable functions for multiple programs.
- - Conducted employee performance reviews, provided coaching, and implemented performance plans.
- - Produced AR aging reports, identified overdue accounts, and resolved delinquency issues.
- - Ensured timely recording of invoices, cash receipts, and credit memos into accounting software.
- - Partnered with auditors, management, and program directors to ensure compliance with service agreements and fiscal deadlines.
- 40 Hrs/Week
RCM Education Analyst
Carilion Health Clinic
01.2016 - 02.2022
- - Led training and process improvement initiatives for revenue cycle, billing, and AR workflows.
- - Provided expertise on hospital billing, compliance, regulatory standards, and error resolution.
- - Developed training for EPIC, SSI, registration, claims, and financial platform usage.
- - Collaborated with leadership to identify AR process inefficiencies and implement corrective measures.
- 40 Hrs/Week
Senior Tax Advisor Lead IV
H&R Block
12.1998 - 04.2015
- - Managed office operations including banking, AR/AP, and client tax return preparation.
- - Trained and evaluated staff, ensuring compliance with tax laws and company policies.
- - Analyzed financial data and resolved client account discrepancies.
- 32 Hrs/Week
Policy Processing Auto Manager
Allstate Insurance Company
01.1998 - 07.2014
- - Directed billing operations and AR management for 300+ client accounts.
- - Supervised staff in invoice preparation, payment posting, and discrepancy resolution.
- - Managed recordkeeping, reporting, and compliance with financial regulations.
- 40 Hrs/Week
Education
High School - Business Management
William Fleming High School
Roanoke, VAAssociate of Science - Business Nursing
Jefferson College of Health Sciences
Roanoke, VASkills
- AR & Billing: Accounts Receivable Aging, Cash Receipts, Invoice Generation, Credit Memo Processing, Contract Compliance, Collections, ERP/Accounting Systems
- Leadership: Staff Supervision, Performance Reviews, Training & Development, Resource Management, Process Improvement
- Technical: Smartsheet, Microsoft Excel (Advanced), Microsoft Word, EPIC, Meditech, PACS, NetSuite, Accountmate, RevConnect, SSI, Availity,KPI’s,SLA’s
- Compliance & Auditing: Internal/External Audit Support, Risk Mitigation, Regulatory Standards, Discrepancy Resolution
- Conflict resolution techniques
- Patient communication
- Medical billing experience
- Organizational growth
Certification
Certified Notary Public – Exp. Mar 2029
Timeline
Advanced Medical Support Assistant
ANSIBLE GOVERNMENT SOLUTIONS
10.2025 - Current
Office Coordinator
Lewis Gale Imaging at Brambleton
03.2025 - 07.2025
Private Duty Caregiver
Self-Employed
07.2024 - 03.2025
Business Office Manager
HopeTree Family Services
03.2022 - 07.2024
RCM Education Analyst
Carilion Health Clinic
01.2016 - 02.2022
Senior Tax Advisor Lead IV
H&R Block
12.1998 - 04.2015
Policy Processing Auto Manager
Allstate Insurance Company
01.1998 - 07.2014
High School - Business Management
William Fleming High School
Associate of Science - Business Nursing
Jefferson College of Health Sciences