Monica Y Johnson
Roanoke,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Business Office Manager
HopeTree Family Services
Roanoke, VA
03.2022 - 07.2024
- - Supervised office staff in billing, collections, and accounts receivable functions for multiple programs.
- - Conducted employee performance reviews, provided coaching, and implemented performance plans.
- - Produced AR aging reports, identified overdue accounts, and resolved delinquency issues.
- - Ensured timely recording of invoices, cash receipts, and credit memos into accounting software.
- - Partnered with auditors, management, and program directors to ensure compliance with service agreements and fiscal deadlines.
- 40 Hrs/Week
RCM Education Analyst
Carilion Health Clinic
Roanoke, VA
01.2016 - 02.2022
- - Led training and process improvement initiatives for revenue cycle, billing, and AR workflows.
- - Provided expertise on hospital billing, compliance, regulatory standards, and error resolution.
- - Developed training for EPIC, SSI, registration, claims, and financial platform usage.
- - Collaborated with leadership to identify AR process inefficiencies and implement corrective measures.
- 40 Hrs/Week
Senior Tax Advisor Lead IV
H&R Block
Roanoke, VA
12.1998 - 04.2015
- - Managed office operations including banking, AR/AP, and client tax return preparation.
- - Trained and evaluated staff, ensuring compliance with tax laws and company policies.
- - Analyzed financial data and resolved client account discrepancies.
- 32 Hrs/Week
Insurance Claims and Policy Processing
Allstate Insurance Company
Roanoke, VA
01.1998 - 07.2014
- - Directed billing operations and AR management for 300+ client accounts, worked in work queues, .
- - Supervised staff in invoice preparation, process endorsements, payment posting, and discrepancy resolution, collections.
- - Managed recordkeeping, reporting, and compliance with financial regulations.
- 40 Hrs/Week
Education
High School - Business Management
William Fleming High School
Roanoke, VAAssociate of Science - Business Nursing
Jefferson College of Health Sciences
Roanoke, VASkills
- AR & Billing: Accounts Receivable Aging, Cash Receipts, Invoice Generation, Credit Memo Processing, Contract Compliance, Collections, ERP/Accounting Systems
- Leadership: Staff Supervision, Performance Reviews, Training & Development, Resource Management, Process Improvement
- Technical: Smartsheet, Microsoft Excel (Advanced), Microsoft Word, EPIC, Meditech, PACS, NetSuite, Accountmate, RevConnect, SSI, Availity,KPI’s,SLA’s
- Compliance & Auditing: Internal/External Audit Support, Risk Mitigation, Regulatory Standards, Discrepancy Resolution
- Conflict resolution techniques
- Patient communication
- Medical billing experience
- Organizational growth
Certification
Certified Notary Public – Exp. Mar 2029
Timeline
Business Office Manager
HopeTree Family Services
03.2022 - 07.2024
RCM Education Analyst
Carilion Health Clinic
01.2016 - 02.2022
Senior Tax Advisor Lead IV
H&R Block
12.1998 - 04.2015
Insurance Claims and Policy Processing
Allstate Insurance Company
01.1998 - 07.2014
High School - Business Management
William Fleming High School
Associate of Science - Business Nursing
Jefferson College of Health Sciences