Summary
Overview
Work History
Education
Skills
Timeline
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Monica York

Burton,MI

Summary

Customer Service Representative with 5+ years of experience. Personally handled 50+ calls daily (sales and customer service). Personally responded to 10+ emails (accounts receivable). People- and service-oriented leader with positive attitude and remarkable work ethic. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

15
15
years of professional experience

Work History

Key Holder

Dollar General
05.2022 - Current
  • Assist customers on sales floor Assist customers at register Do nightly deposit Open/Close store Check in vendors.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.

Secretary

Hav A Bar Inc
05.2015 - 07.2021
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
  • Maintained electronic filing systems and categorized documents.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Reconciled processed work by verifying entries and comparing system reports to balance numbers.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Assisted in month-end closing procedures, contributing to accurate financial reporting for stakeholders.

Cashier

Meijer
06.2009 - 02.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules

Education

High School Diploma -

Bendle High School
Burton, MI
06.2007

Skills

  • Can navigate Quick books
  • Can navigate Microsoft word
  • Quick learner
  • Great Customer Service

Timeline

Key Holder

Dollar General
05.2022 - Current

Secretary

Hav A Bar Inc
05.2015 - 07.2021

Cashier

Meijer
06.2009 - 02.2010

High School Diploma -

Bendle High School

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Monica York