Monica York
Temple,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved Number% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
30
30
years of professional experience
Work History
Patient Service Specialist
Baylor Scott And White Clinic
04.2016 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
Assistant Manager
America's Best Value Inn
11.2014 - 02.2015
- Responsibilities: Front Desk Clerk, Schedule reservations Phones, Laundry, Live Inn, Setup breakfast, Customer Service, Check rooms for cleanliness, Accomplishments: Built good customer support for guest
- Also insured guest felt comfortable at any time of the day or night.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Senior Staffing Specialist
Manpower
07.1994 - 05.2014
- Responsibilities: Recruiting new employees, Intake, screen and test new applicants Phones, Data Entry, Customer Service, Payroll, On Site, Excel spreadsheets, Word Processing, Workers Compensation
- Improved client satisfaction by delivering high-quality talent in a timely manner, meeting project deadlines.
- Coordinated interviews between clients and candidates, ensuring seamless scheduling logistics.
- Efficiently managed high-volume requisition loads while maintaining excellent attention to detail and responsiveness to client needs.
- Increased candidate placement rates by developing strategic staffing plans and collaborating with hiring managers.
- Provided thorough interview preparation resources and coaching to candidates, increasing their confidence during the process.
- Streamlined recruitment processes for efficiency, reducing time-to-fill for open positions.
- Conducted comprehensive candidate screenings to ensure fit for client requirements and organizational culture.
- Maintained up-to-date knowledge of employment laws and regulations to ensure compliance throughout the recruitment process.
- Assessed potential risks within the hiring process by conducting thorough background checks on candidates.
- Advised clients on best practices for attracting talent through job postings and employer branding initiatives.
- Regularly attended networking events to expand professional connections within the local market, driving referral-based business opportunities.
- Developed long-lasting relationships with clients and candidates, fostering trust and loyalty.
- Negotiated competitive compensation packages on behalf of clients, ensuring successful placements and retention.
- Hired employees and initiated new hire paperwork process.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
Education
High School Diploma -
Academy High School
01.1988
Skills
- Recruiting
- Customer Service
- Data Entry
- Microsoft Word
- Excel
- Microsoft Outlook
- PeopleSoft
- Appointment Scheduling
- Patient confidentiality
- Insurance Verification
- Healthcare Systems Knowledge
- Professionalism and Ethics
- Cross-cultural sensitivity
- HIPAA Compliance
- Medical Terminology
- Patient Registration
- Regulatory Compliance
- Medical Billing
- Eligibility Determination
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Money Handling
- Patient check-in
- Registration and Admissions
- Relationship Building
- Phone and Email Etiquette
- Insurance Billing
- Process Improvement
- Pre-Admission Requests
- Work Quality Evaluation
- Registration management
- Call Screening
- Fee Collection
- Referral Coordination
- Calm and Effective Under Pressure
- Administrative and Office Support
- Communicating to Patients and Families
- Medical insurance
- Resolving Problems
- Clerical and Filing Support
- Schedule Coordination
- Registration and Scheduling
- Attention to Detail
- Multi-Line Telephone Systems
- Data Collection
- Insurance verifying
- Insurance Authorizations
- Documenting and Recording Information
- Database Search and Data Entry Skills
- Reliability and Dedication
- Benefits Explanation
- Document filing
- Patient Intake
- Outbound Calling
- Insurance Forms Processing
- Patient Confidentiality and Data Security
- Conflict Resolution
- Punctual and Hardworking
- Patient documentation
- Patient interviewing
- Word Processing
- Payment Calculation
Groups
LULAC
Timeline
Patient Service Specialist
Baylor Scott And White Clinic
04.2016 - Current
Assistant Manager
America's Best Value Inn
11.2014 - 02.2015
Senior Staffing Specialist
Manpower
07.1994 - 05.2014
High School Diploma -
Academy High School
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