Monica Young-Shippy
Roebuck,SC
Summary
Detail-oriented Patient Access Representative skilled in EHR management and insurance verification. Committed to maintaining HIPAA compliance while providing exceptional customer service and efficient scheduling. Customer-focused healthcare professional with over a decade of experience in patient registration and appointment management. Known for strong problem-solving skills and effective communication, consistently addressing patient needs to enhance overall access and satisfaction. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Spartanburg Regional Medical Center
Spartanburg, South Carolina
11.2012 - Current
- Registered patient information into electronic health record systems.
- Coordinated patient appointments and managed scheduling efficiently.
- Verified insurance eligibility and benefits for patients.
- Assisted patients with completing necessary paperwork and forms.
- Communicated effectively with healthcare providers regarding patient needs.
- Addressed patient inquiries and resolved access-related issues promptly.
- Maintained confidentiality of sensitive patient information consistently.
- Collaborated with team members to improve workflow processes regularly.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Assisted with preparing daily cash reports for accounting department.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Dish Network Technician
Dish Network Corp
Spartanburg, South Carolina
05.2010 - 10.2012
- Troubleshot system issues using diagnostic tools and software.
- Provided customer support to resolve service-related inquiries.
- Ran diagnostic tests on hardware components such as set-top boxes, modems, routers, amplifiers to detect any malfunctioning parts or software issues.
- Tested newly installed systems for quality assurance purposes before leaving the premises.
Education
Certificate - Medical Billing And Coding
Virginia College
Spartanburg, SC08-2018
Certificate - Medical Front Desk Specialist
Spartanburg Community College
Spartanburg, SC08-2002
High School Diploma -
Jonesville High School
Jonesville, SC05-2000
Skills
- EHR management
- Insurance verification
- Patient registration
- Scheduling coordination
- HIPAA compliance
- Customer service
- Appointment management
- Records maintenance
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Financial accountability
- Money handling
- Patient feedback management
- Team leadership
- Insurance company billing
- Medical coding
- EMR updating
- Payment processing
- Friendly and outgoing
- Registration management
- Multi-channel communication
- Health insurance knowledge
- Verbal and written communication
- Strong empathy
- Calm and effective under pressure
- Documenting and recording information
Timeline
Patient Access Representative
Spartanburg Regional Medical Center
11.2012 - Current
Dish Network Technician
Dish Network Corp
05.2010 - 10.2012
Certificate - Medical Billing And Coding
Virginia College
Certificate - Medical Front Desk Specialist
Spartanburg Community College
High School Diploma -
Jonesville High School