Monica Zamora
Denver,CO
Summary
Experienced Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills. Experienced professional committed to providing guest with tools and resources to succeed a fun environment. Highly organized and detail-oriented with passion for helping children expand their knowledge and creativity.
Overview
8
8
years of professional experience
Work History
Floor Staff
Children's Museum of Denver at Marsico Campus
04.2022 - Current
- Engaged in friendly conversation with guest to better uncover individual needs.
- Collaborated with team members to maintain museum appearance, resulting in a more enjoyable play experience for guest.
- Prioritized helping customers over completing other routine tasks in store.
Cashier and Customer Service
Home Depot Associate
05.2020 - 04.2022
- Monitored self-checkout systems and provided help in resolving complex problems.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Behavioral Health Technician
Trumpet Behavioral Health
12.2020 - 11.2021
- Treated clients and families with respect and dignity.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
Crew Member
Cinemark
12.2017 - 04.2020
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Accurately operated cash register to process customer payments.
Waitress
China Cafe
05.2017 - 08.2017
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Bussed and reset tables to keep dining room and work areas clean.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Cashier/Customer Service
Burger King
04.2016 - 05.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Utilized POS system to handle customer cash and credit card transactions.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Science - Human Development And Family Studies
Metropolitan State University of Denver
Denver, CO05.2025
Technical school in Veterinary Technology -
Bel-Rea Institute of Animal Technology
Denver, CO08.2020
Undecided -
Community College of Denver
Denver, CO04.2019
High School Diploma -
Kipp Denver Collegiate High School
Denver, CO05.2017
Skills
- Decision-Making
- Reliability and punctuality
- Active Listening
- Critical Thinking
- Communication with different ages
- Strong Work Ethic and Dependable
- Collaborative and Team-Oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Floor Staff
Children's Museum of Denver at Marsico Campus
04.2022 - Current
Behavioral Health Technician
Trumpet Behavioral Health
12.2020 - 11.2021
Cashier and Customer Service
Home Depot Associate
05.2020 - 04.2022
Crew Member
Cinemark
12.2017 - 04.2020
Waitress
China Cafe
05.2017 - 08.2017
Cashier/Customer Service
Burger King
04.2016 - 05.2017
Bachelor of Science - Human Development And Family Studies
Metropolitan State University of Denver
Technical school in Veterinary Technology -
Bel-Rea Institute of Animal Technology
Undecided -
Community College of Denver
High School Diploma -
Kipp Denver Collegiate High School
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