Monica Zamora
Denver,CO
Summary
Experienced Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills. Experienced professional committed to providing guest with tools and resources to succeed a fun environment. Highly organized and detail-oriented with passion for helping children expand their knowledge and creativity.
Overview
8
8
years of professional experience
Work History
Floor Staff
Children's Museum of Denver at Marsico Campus
Denver, CO
04.2022 - Current
- Engaged in friendly conversation with guest to better uncover individual needs.
- Collaborated with team members to maintain museum appearance, resulting in a more enjoyable play experience for guest.
- Prioritized helping customers over completing other routine tasks in store.
Cashier and Customer Service
Home Depot Associate
Denver, CO
05.2020 - 04.2022
- Monitored self-checkout systems and provided help in resolving complex problems.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Behavioral Health Technician
Trumpet Behavioral Health
Denver, CO
12.2020 - 11.2021
- Treated clients and families with respect and dignity.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
Crew Member
Cinemark
Denver, CO
12.2017 - 04.2020
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Accurately operated cash register to process customer payments.
Waitress
China Cafe
Denver, CO
05.2017 - 08.2017
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Bussed and reset tables to keep dining room and work areas clean.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Cashier/Customer Service
Burger King
Denver, CO
04.2016 - 05.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Utilized POS system to handle customer cash and credit card transactions.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Science - Human Development And Family Studies
Metropolitan State University of Denver
Denver, CO05.2025
Technical school in Veterinary Technology -
Bel-Rea Institute of Animal Technology
Denver, CO08.2020
Undecided -
Community College of Denver
Denver, CO04.2019
High School Diploma -
Kipp Denver Collegiate High School
Denver, CO05.2017
Skills
- Decision-Making
- Reliability and punctuality
- Active Listening
- Critical Thinking
- Communication with different ages
- Strong Work Ethic and Dependable
- Collaborative and Team-Oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Floor Staff
Children's Museum of Denver at Marsico Campus
04.2022 - Current
Behavioral Health Technician
Trumpet Behavioral Health
12.2020 - 11.2021
Cashier and Customer Service
Home Depot Associate
05.2020 - 04.2022
Crew Member
Cinemark
12.2017 - 04.2020
Waitress
China Cafe
05.2017 - 08.2017
Cashier/Customer Service
Burger King
04.2016 - 05.2017
Bachelor of Science - Human Development And Family Studies
Metropolitan State University of Denver
Technical school in Veterinary Technology -
Bel-Rea Institute of Animal Technology
Undecided -
Community College of Denver
High School Diploma -
Kipp Denver Collegiate High School