Monica Zanini
Wilsonville,OR
Summary
Ambitious Team Manager with proven track record of creating successful food service operations, managing staff and breaks. Extensive experience in ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Knowledgeable in food safety and sanitation protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
5
5
Years in food service
2
2
Years in hospitality and caregiver experience
Work History
Team Manager/Shift Supervisor
Panera Bread
Sherwood, OR
03.2018 - 05.2024
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
Receptionist
Paragon
Tigard, OR
03.2018 - 07.2018
Associate
Sonic
Wilsonville , OR
01.2017 - 09.2017
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Answered guest questions and promoted special products.
- Operated headset communication system to take orders quickly and accurately from customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Processed orders and sent to kitchen employees for preparation.
Server
Spectator pizza
Wilsonville , OR
11.2016 - 01.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Barista
Starbucks, Barista
Wilsonville , Oregon
06.2016 - 10.2016
- Processed orders and sent to kitchen employees for preparation.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
Care Giver
DHS-SPD
Canby, OR
04.2011 - 01.2013
- Assist through transitions to and from chairs, cars, and bathroom.
- manage and administrate medication for the upcoming week.
- Prepare and make meals.
- Run errands/ Grocery shopping
- Give antibiotics through a PIC line
- Bathing Assistance
- Giving Insulin
- Motivate the patient to move more
Customer Service Representative
Pizza Hut
San Diego, CA
08.2008 - 01.2009
- Prevented store losses using awareness,
- Attention to detail and integrity.
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Promptly reported complaints to a member of the management team.
- Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.
- Communicated clearly and positively with co-workers and management.
- Resolved guest complaints promptly and professionally.
- Served orders to customers at windows, counters and tables.
- Cut and chopped food items and cooked on a grill or in fryers.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Quickly and efficiently processed payments and made accurate change.
Education
Associate Of Applied Business - Business Administration And Management
Pioneer Pacific College
Wilsonville, OR 03.2015 - 03.2015
Associate of Arts - Human Service Management
University Of Phoenix
2014
High School Diploma - Diploma
Art Tech High School
2011
Skills
- Active listening skills
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Reliable and punctual
- Reliable team worker
- Customer-oriented
- Organized
- Interior and exterior cleaning
- Hardworking
- Decision making skills
- Physically strong
Community Involvement
I have had experience varying from helping the homeless to events in Bend, with their annual Bike, Pedal, and Paddle triathlon. As well as food pantries and such through my church.
Helped with awareness walks when I was younger.
Timeline
Team Manager/Shift Supervisor
Panera Bread
03.2018 - 05.2024
Receptionist
Paragon
03.2018 - 07.2018
Associate
Sonic
01.2017 - 09.2017
Server
Spectator pizza
11.2016 - 01.2017
Barista
Starbucks, Barista
06.2016 - 10.2016
Associate Of Applied Business - Business Administration And Management
Pioneer Pacific College
03.2015 - 03.2015
Care Giver
DHS-SPD
04.2011 - 01.2013
Customer Service Representative
Pizza Hut
08.2008 - 01.2009
Associate of Arts - Human Service Management
University Of Phoenix
High School Diploma - Diploma
Art Tech High School