Hi, I’m
Monica Zaragoza
Summary
Dynamic Dispatcher Manager at Yagu's Deliveries LLC with a proven track record in route planning and employee training. Enhanced operational efficiency through strategic performance analysis and fostered strong interdepartmental collaboration. Committed to maintaining high service quality while driving continuous improvement and accountability within the team.
Overview
8
years of professional experience
Work History
Yagu's Deliveries LLC
Dispatcher Manager
11.2022 - Current
Job overview
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
LabCorp
Service Coordinator
06.2020 - 05.2022
Job overview
- Coordinate and facilitate referrals to external agencies, healthcare provider, and support services ensuring seamless access to essential resources.
- Advocate for clients within various systems, ensuring they receive appropriate services and support to meet their goals.
- Maintain accurate and detailed client record, documenting assessments, service plans, and progress notes while ensuring compliance with organizational and regulatory documentation standards.
- Complete daily pickups and delivery on time.
- Handle all specimens and lab samples in a safe efficient manner.
- Load all necessary supplies needed for daily pickups.
Texas MedClinic
Medical Assistant/Receptionist
03.2018 - 05.2022
Job overview
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
Morgan & Cumbas Law Firm
Legal Assistant
02.2017 - 08.2019
Job overview
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Streamlined office operations and reduced retrieval time by implementing efficient filing system for both physical and digital records.
- Created weekly, monthly, and quarterly expense reports.
- Generated leads to meet and exceed revenue goals by identifying new clients.
Education
Southwest Texas Junior CollegeDel Rio, TX
Northwest Vista CollegeSan Antonio, TX
No Degree from General Studies
12-2026
University Overview
- 3.o GPA
Lamson Institute San Antonio, TX
Vocational from Medical Assistance
05-2009
Del Rio High SchoolDel Rio
High School Diploma
05-1997
Skills
- Transportation
- Route planning
- Employee training
- Incident reporting
- Daily reports
- Customer communication
- Maintenance recordkeeping
- Employee time records
Languages
English
Full Professional
Spanish
Full Professional
French
Limited Working
Timeline
Dispatcher Manager
Yagu's Deliveries LLC
11.2022 - Current
Service Coordinator
LabCorp
06.2020 - 05.2022
Medical Assistant/Receptionist
Texas MedClinic
03.2018 - 05.2022
Legal Assistant
Morgan & Cumbas Law Firm
02.2017 - 08.2019
Southwest Texas Junior College
Northwest Vista College
No Degree from General Studies
Lamson Institute
Vocational from Medical Assistance
Del Rio High School
High School Diploma
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