Monica Zavala
Corona,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Compliance Associate
Herbalife
Torrance, CA
08.2015 - Current
- Conducted regular audits of company processes to identify areas of non-compliance.
- Provided customer service through live chat, email and phone support.
- Assisted customers with product inquiries and complaints.
- Followed up with customers to ensure satisfaction with resolution.
- Investigated customer complaints related to compliance issues.
- Tracked progress of corrective actions taken in response to identified non-compliance issues.
- Communicated regularly with external stakeholders such as government agencies or industry associations on matters relating to compliance.
- Maintained an organized filing system for customer records and service requests.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Education
GED -
Westminster High School
Westminster, CA06-2010
Associate of Arts - Communication Studies
Long Beach City College
Long Beach, CASkills
- Audit Coordination
- Data Verification
- Compliance Monitoring
- Issue Escalation
- Client Engagement
- Team Collaboration
- Complaint Handling
Languages
Spanish
Professional
English
Professional
Timeline
Compliance Associate
Herbalife
08.2015 - Current
GED -
Westminster High School
Associate of Arts - Communication Studies
Long Beach City College
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