Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Monica Zuluaga

Boca Raton,FL

Summary

Conscientious Medical Office Specialist known for high productivity and efficiency in completing tasks. Possess specialized skills in medical billing, patient scheduling, and electronic health record management. Excel at communication, organization, and time management, ensuring seamless office operations and positive patient experiences. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager

Pa' Picar & Llevar LLC
Port St. Lucie, FL
02.2022 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Created and managed budgets for travel, training, and team-building activities.

Medical Office Specialist

Institute Women's Hlth & Body - PGH
Plantation, FL
01.2020 - 07.2021
  • Answered and directed incoming calls in a professional manner.
  • Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
  • Performed data entry of patient information into electronic health records system.
  • Verified accuracy of insurance claims prior to submission for payment processing.
  • Processed payments from patients and maintained accurate financial records.
  • Prepared correspondence and other documents as needed.
  • Assisted with filing and organizing medical records according to established protocols.
  • Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
  • Ensured compliance with HIPAA regulations regarding privacy of patient information.
  • Provided translation services between English-speaking providers and Spanish-speaking patients.
  • Compiled reports summarizing daily activities or special projects as requested by management.
  • Resolved customer service issues in a timely manner while maintaining professionalism.
  • Participated in team meetings and training sessions as required by the organization.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Registered patients and scheduled appointments.
  • Scheduled appointments for patients via phone and in person.
  • Maintained confidentiality of records relating to clients' treatment
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Assisted with referrals and prepared medical records for patients.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Medical Office Specialist

Envision Healthcare
Plantation, FL
07.2007 - 12.2019
  • Answered and directed incoming calls in a professional manner.
  • Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
  • Performed data entry of patient information into electronic health records system.
  • Processed payments from patients and maintained accurate financial records.
  • Prepared correspondence and other documents as needed.
  • Assisted with filing and organizing medical records according to established protocols.
  • Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
  • Ensured compliance with HIPAA regulations regarding privacy of patient information.
  • Provided translation services between English-speaking providers and Spanish-speaking patients.
  • Compiled reports summarizing daily activities or special projects as requested by management.
  • Resolved customer service issues in a timely manner while maintaining professionalism.
  • Participated in team meetings and training sessions as required by the organization.
  • Wrote detailed clinical phone messages for physicians.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Registered patients and scheduled appointments.
  • Scheduled appointments for patients via phone and in person.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Maintained confidentiality of records relating to clients' treatment
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled and confirmed patient appointments and consultations.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Ordered and maintained supply inventory for medical office.

Education

Bachelor of Science - Industrial Engineering

Centro Colombiano De Estudios Profesionales
Cali, Colombia
10-1997

Skills

  • Business Administration
  • Business Development
  • Verbal and written communication
  • Team Leadership
  • Budget Control
  • Business Planning
  • Multitasking and Organization
  • Records Management
  • Appointment Scheduling
  • Problem-Solving
  • Attention to Detail
  • Payment collection and processing
  • Medical software applications
  • OSHA Compliance
  • HIPAA Compliance
  • Computer Skills
  • Medical Records Maintenance
  • Patient Relations
  • Mail distribution
  • Appointment Coordination
  • Medical records confidentiality
  • Office Administration
  • Patient Scheduling
  • Patient Registration
  • HIPAA Regulations
  • Understanding of medical ethics
  • Positive Attitude
  • Patient Demographics
  • EMR Software

Certification

  • Florida Department of Financial Services, 0240 - Health Insurance Agent, License # G177303
  • Certificate of Achievement, Florida Atlantic's 2024 Business Pitch Competition, First Place, Spanish-language.
  • Department of Business and Professional Regulation, Division of Real Estate, Lic. SL3484790

Languages

Spanish
Native/ Bilingual
English
Professional

References

References available upon request.

Timeline

Manager

Pa' Picar & Llevar LLC
02.2022 - Current

Medical Office Specialist

Institute Women's Hlth & Body - PGH
01.2020 - 07.2021

Medical Office Specialist

Envision Healthcare
07.2007 - 12.2019

Bachelor of Science - Industrial Engineering

Centro Colombiano De Estudios Profesionales

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Monica Zuluaga