Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Monica Zuniga

Monica Zuniga

Pleasanton,CA

Summary

Working in a professional, well established, and reputable office setting, preferably working in finance, which is where I gained most of my sales and exceptional customer relations skills. I've also always been interested in learning more about finance unrelated to mortgages and real estate, and helping clients learn as well; thus providing a sense of relief for them; helping by offering and then following through w the best product for each. I feel confident and natural when working with clients because I am naturally, a very outgoing and friendly, helpful individual. I have no problem meeting deadlines or working in a fast paced environment. I have held different positions in which only an extremely organized, persistent and punctual employee could manage alone. I feel I am pretty diverse as well and am also a quick, "hands on" learner.

Overview

20
20
years of professional experience

Work History

Administrative Assistant, Loan Partner, Sales Assistant

06.2012 - 02.2018
  • At this office I handled all administrative duties as well as assisted the branch managers with their pipelines, including daily morning meetings, going over each file and providing status information
  • I also became the point contact for most of our clients throughout the loan process, keeping them updated as well and collecting and submitting conditions until the files were complete
  • I also would make sales calls generated from the branch managers' database of previous clients, if our services were to improve their financial situation at that time
  • I helped bring old clients to new Guild clients, increasing business for our branch.

Sales and Marketing Assistant

Prime Lending Ventures
03.2011 - 04.2012
  • I worked for a lender who had a website where clients would go online applying for a mortgage; mostly purchases and being notified by email once the online application was complete
  • I promptly contacted the applicants, screening them thoroughly and if conditions were met, would forward the application onto the lender
  • I also kept a pipeline following up with prospective borrowers and giving them the proper documentation to submit.

Loan Modification Processor and Negotiator

OF Lending Group
10.2009 - 01.2011
  • In this position I processed loan modifications and worked with the clients and lenders in getting the best possible modification, forbearance, or reduction in principle balance for the customer
  • I also assisted in short sales if that was the best option for the client
  • I worked on a daily basis following up with the banks, negotiating terms and submitting conditions and income and expense forms to meet certain ratios and the criteria required by the lender
  • I was successful in getting most modifications approved including getting the first lien holder to work steadily with the second if applicable by being aggressive, and persistent enough to get in contact with managers, negotiators and underwriting, getting past customer service and retention teams
  • I also got a significant amount of principle reductions approved which was almost impossible during this period, as it was a time where most lenders were unaware of the programs they even had available, or just not willing to cooperate with the customers
  • During this period was the beginning of these types of programs and everyone in my position was just learning the changes in the market; I was thrown into this position without adequate training so to speak and learning on my own, processing over 30 files a month on my own
  • A pipeline was also updated at the end of each business day in preparation for the next morning.

Sales & Marketing Assistant

Olympia Funding
10.2007 - 04.2008
  • In this position I assisted the President and his team in all aspects of sales
  • Required utilizing strong customer service skills and resolving issues quickly
  • Acted as liaison between the client and the sales team
  • Obtained loan conditions and would be the main contact between clients and borrowers
  • Ensured all documentation was in place and compliance issues were adhered to in order for the deal to close
  • Assisted in increasing sales and exceeding my monthly goals on a consistent basis.

Loan Officer

Alliance Financial Services
06.2006 - 09.2007
  • Responsible for building and maintaining client relations
  • Created marketing materials and handled the type of marketing to attract a client as the market changed, including cold calling daily
  • Conducted client interviews, analyzed opportunity for sales development
  • Able to multi task and close deals in a fast paced work environment.

Loan Processor

E-Loan Sub Prime Alternative
01.2005 - 10.2005
  • Subprime purchase team)
  • This was probably one of two positions that was extremely, well to say "difficult" would be an understatement
  • I was the main point of contact for clients with any and all of their questions, concerns, as well as problems...sometimes even irate clients and handling them as needed most of the time
  • I worked with clients, realtors, underwriters, title companies, insurance agencies and credit bureaus
  • Collected all documentation from PTD (prior to docs) to PC (post closing) conditions ensuring loans were closed in a timely manner
  • Ordered title reports and appraisals
  • Verified hazard and tax insurance amounts.

Home Mortgage Consultant Assistant

Prosperity Mortgage, Joint Venture of Wells Fargo
03.2004 - 10.2004
  • While living in Virginia Beach for 6 months, worked as a Home Mortgage Consultant Assistant for an agent in the top 10% of all Wells Fargo Agents across the United States.Assisted in playing a key role in helping expand their business and increase their revenue by networking and building relationships.

Education

NA - Criminal Justice

University of Phoenix
Tempe, AZ
05.2010

Skills

  • Multi-Line Telephone Systems
  • Office Support
  • Multitasking and Time Management
  • Workflow Processes
  • Administrative Management
  • Resource Coordination and Allocation
  • Document and File Management
  • Strong Organizational Skills
  • Appointment Coordination
  • Information Updates
  • Business Correspondence
  • Training Junior Team Members

Timeline

Administrative Assistant, Loan Partner, Sales Assistant

06.2012 - 02.2018

Sales and Marketing Assistant

Prime Lending Ventures
03.2011 - 04.2012

Loan Modification Processor and Negotiator

OF Lending Group
10.2009 - 01.2011

Sales & Marketing Assistant

Olympia Funding
10.2007 - 04.2008

Loan Officer

Alliance Financial Services
06.2006 - 09.2007

Loan Processor

E-Loan Sub Prime Alternative
01.2005 - 10.2005

Home Mortgage Consultant Assistant

Prosperity Mortgage, Joint Venture of Wells Fargo
03.2004 - 10.2004

NA - Criminal Justice

University of Phoenix

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Monica Zuniga