Monica A. Burkes
OWNER, CEO OF SACRED HANDS HOME CARE
Tallahassee,FL
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Courteous professional with substantial experience in Health care profession. Skilled at monitoring client vitals, conducting light housekeeping and providing personal care. Communicative and responsive individual with over 20 years of experience. Experienced non-medical Care Provider offering 20 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
CEO
SACRED HANDS HOME CARE, LLC
Tallahassee, FL
02.2022 - Current
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Managed operations and staffing to meet key performance indicators for patient and customer satisfaction and quality care.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Maintained frequent supervision of residents unable to call for assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Evaluated client progress toward established annual and quarterly goals.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Care Provider
Home Instead
Tallahassee, FL
11.2021 - Current
- Performed homemaking activities which include (but are not limited to ) vacuuming, dusting, sweeping or mopping, floors doing dishes, changing bed linens, doing laundry
- Prepared meals and snacks according to instructions
- Provide companionship for the client
- This includes accompanying clients on walks, trips to social/ recreational activities, assistance with hobbies, etc
- Manages a household budget -assured grocery shopping and food account
- Observe and makes notes of any intervention or observed issues
- Including daily light exercises of the body
- Responsible for the creation, implementation, and coordination of multiple activities and schedules
- Organized storage areas such as closets, family files, drawers, rooms and photo albums
- Conferred with supervisor to discuss patient condition and medical care.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Planned and cooked nutritious meals to meet specific dietary needs.
Legal Assistant
The Florida Bar
Tallahassee, FL
02.2007 - 10.2021
- Provides training to Advertising support staff regarding policies and procedures
- Keeps staff advised of current policies and procedures
- Assists staff with personnel issues that may be confidential Assists in budget preparation
- Monitors expenses versus budget
- Reviews and distributes department financial reports
- Prepares journal entries and budget amendments
- Assists in preparing Standing Committee on Advertising Agenda and Advertising items for Board of Governors agenda
- Coordinates with other internal Bar departments in providing or requesting pertinent information regarding Advertising
- Assists director, assistant director, and other Advertising staff in all administrative matters
- Monitors all qualifying providers in the State of Florida
- Communicates with internal and external contacts to exchange information or answer general inquiries, understanding the distinction between confidential and public information as required by Rules Regulating the Florida Bar.
- Prepared for trials, conducting legal research and drafting pleadings.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
Data Entry Specialist
The Florida Bar
Tallahassee, FL
02.2007 - 07.2007
- Received, opened, and reviewed incoming mail from the Branches and departmental employees; harvested relevant data; entered data in computer records, and updated bar membership status based on disciplinary sanctions by interpretation of supreme court orders
- Provided guidance and training to department and branch office employees regarding case data input
- Reviewed files for completion and data accuracy before closing in the computer database
- Prepared and reviewed monthly case reports; verified report information
- Created and performed queries for various reports from the database at the request of the department and division.
Program Assistant
The Florida Bar
Tallahassee, FL
11.2003 - 02.2007
- Answering calls related to complaints against attorneys
- Provided general information regarding the grievance process, obtained complaint information from callers for them to speak with a staff attorney
- Provided information about mediation and fee arbitration to the callers
- Traveled with Ethics school from Tallahassee to Miami, Tampa and Orlando, and Fort Lauderdale
- Prepared meeting notices, seminar speaker and new section member information packet, payment vouchers for speaker reimbursement
- Tracked and monitored pending ACAP, mediation files and assigned them to mediators Executed any special projects as they were assigned.
Education
Thomas County Central High School
Associates Degree - undefined
Tallahassee Community College
B.S - Healthcare Science, Occupational Therapy, Rehabilitation Services Management
Florida Agricultural And Mechanical University
Tallahassee, FL 01.2018 - 05.2020
Skills
Skills Experienced computer skills(Lotus Notes, CAMFI, Excel, QuickBooks, Microsoft Word, Access, Microsoft Office, Salesforce, Outlook and PowerPoint, Zoom, CAMFI, and scanning )
Patient Management
State regulations knowledge
Meal planning and preparation
Progress documentation
Community integration
Care plan assessment
Dependable and Responsible
Attention to Detail
Good Telephone Etiquette
Self-Motivated
Written Communication
Direct Patient Care
Medication Administration
Patient Management
Patient Assessments
Chronic disease management
Certification
Certifications Notary of Public State of Florida
Timeline
CEO
SACRED HANDS HOME CARE, LLC
02.2022 - Current
Care Provider
Home Instead
11.2021 - Current
B.S - Healthcare Science, Occupational Therapy, Rehabilitation Services Management
Florida Agricultural And Mechanical University
01.2018 - 05.2020
Legal Assistant
The Florida Bar
02.2007 - 10.2021
Data Entry Specialist
The Florida Bar
02.2007 - 07.2007
Program Assistant
The Florida Bar
11.2003 - 02.2007
Thomas County Central High School
Associates Degree - undefined
Tallahassee Community College