MONICA A LOPEZ
Summary
To obtain Permanent Employment , With a Company where I may utilize my job skills, with the possibility for growth for advisement.
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Coordinator of Men's & Kids Department
Marshalls Department Store
08.2023 - 07.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
Assistant Manager
Helle Gas Station
03.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Checkout Cashier
Tamura
11.2020 - 03.2022
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Promoted store loyalty programs, increasing membership sign-ups through effective communication of benefits.
- Reduced wait times for customers by maintaining an efficient flow at the checkout area.
- Demonstrated strong attention to detail in identifying counterfeit bills or potential fraudulent transactions.
- Maintained up-to-date knowledge on store policies, promotions, and procedures to provide accurate information to customers.
- Streamlined the payment process by swiftly scanning items and applying discounts when applicable.
- Maintained a clean and organized workspace, promoting a positive shopping atmosphere.
- Enhanced the checkout experience for customers with friendly and professional service.
Customer Service representative / Cashier
Circle k
03.2015 - 11.2016
- Worked Graveyard shifts
- Cash handling, Bank Drops, cash register, lottery pay out's ,gas survey
- Check in Vendors, Inventory, stocking, Front face products
- Mop, Sweep, Dump trash, Clean windows, wipe down fuel pump
- (760)342-9302
Resident Assistant / Caregiver / Server
Windsor Court Assisted living
06.2008 - 04.2010
- Graveyard shift
- Medication management, Vital signs, refill prescription, set doctor appointment and follow ups
- Incontinent care, Showering, Dressing ,personal hygiene, hand over hand, redirect, laundry
- Assisted with waitressing and serving meal order, bust table's ,vacuum,sweep,mop
- (760)327-8351
Warehouse /Splitter, Scanner
Ross distribution Center
09.2002 - 01.2005
- Split shift
- Scan pallets for inventory _drop freight
- Split all merchandise and placed in to there zone Ready to be shipped
- Sealed all packed boxes item's and get them ready for shipping and receiving
- Pull ticket orders
- (800)945-7677
Education
Certificate - Medical Assistant
Intercostal collages
Riverside, CA06.2004
G. E. D - undefined
Abraham Lincoln High school
Riverside, CA01.2004
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- MS office
- Discretion and confidentiality
- Project coordination
- Document management
- Presenting ideas and plans
- Recordkeeping
- Project assistance
- Administrative leadership
- Database management
- Staff supervision
- Team oversight
- Medical terminology
- Data retrieval systems
- Financial management
- Insurance verification
- Accounts reconciliation
- Problem-solving
- Clear communication
- Adaptability and flexibility
- Deadline management
- Vendor coordination
- Client coordination
- Team leadership
- Phone and email etiquette
- Coaching and mentoring
- Customer service management
- Goal setting
Certification
- Hawaii Driver's License
State of Hawaii Liquor License exp.2026
I currently obtain a valid Liquor License, I applied for this when i was working at Helle due to me being a Assistant Manger.
Timeline
Coordinator of Men's & Kids Department
Marshalls Department Store
08.2023 - 07.2024
Assistant Manager
Helle Gas Station
03.2022 - 08.2023
Checkout Cashier
Tamura
11.2020 - 03.2022
Customer Service representative / Cashier
Circle k
03.2015 - 11.2016
Resident Assistant / Caregiver / Server
Windsor Court Assisted living
06.2008 - 04.2010
Warehouse /Splitter, Scanner
Ross distribution Center
09.2002 - 01.2005
G. E. D - undefined
Abraham Lincoln High school
Certificate - Medical Assistant
Intercostal collages
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