Monica A. Sanchez
Palm Springs,CA
Summary
Highly motivated patient care coordinator with extensive customer service and sales experience. Positive, upbeat and dependable worker confident in independently managing clerical tasks. Very dead-line focused individual effective at operating in fast-paced settings. An individual well versed in customer satisfaction and professional relationships.
Overview
6
6
years of professional experience
Work History
Billing Clerk/Patient Care Coordinator
Western Dental Services Inc.
09.2019 - Current
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
- Established rapport and relationships with patients and external partners to cross-train and support dental staff
- Work closely with dental provided to obtain treatment plans for patients
- Liaised between dental provider and patient to facilitate effective communication
- Upheld confidentially requirements and regulatory compliance guidelines
- Handled inventory
- Trained new staff for similar positions
- Answered patient phone calls, to avoid long wait time
- Verifying insurances PPO, HMO, Prepaid, Dentical etc.
Bank Teller
International Bank of Commerce (IBC)
12.2017 - 06.2018
- Greet customers
- Work with computer bank systems ton process transactions
- Cash checks, do account transfers, make deposits, handle cash money, balance box at the end of the day
- Build customer relationships
- Provide and inform customers about other products from the company
- Sale accounts
- Explain how ATM works
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answer customer telephone calls promptly to avoid on-hold wait times
Education
Bachelors in Biology/Minor in Psychology
Texas A&M International University
Laredo, TXDual Enrollment
Laredo Community College
Laredo, TXAssociate of Science - Health Science/ADN
College of The Desert
Palm Desert, CAHigh School Diploma -
Dr. Leo G. Cigarroa High School
Laredo, TX2017
Skills
- Organized and efficient
- Great communication skills
- Patient confidentiality and data security
- Calm and effective under pressure
- Helpful and service oriented
- Caring and empathetic
- Building rapport and credibility
- Registration and scheduling
- Patient needs assessment and referrals
- Explaining patient care and policies
- Money handling
- Bilingual spanish and english
Timeline
Billing Clerk/Patient Care Coordinator
Western Dental Services Inc.
09.2019 - Current
Bank Teller
International Bank of Commerce (IBC)
12.2017 - 06.2018
Bachelors in Biology/Minor in Psychology
Texas A&M International University
Dual Enrollment
Laredo Community College
Associate of Science - Health Science/ADN
College of The Desert
High School Diploma -
Dr. Leo G. Cigarroa High School
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