Monica B. Turner
Jermyn,TX
Summary
Accomplished Operations Officer offering 20+ years of experience in working with clients, co-workers and employees. Talented in understanding administrative expectations, employee need and client requirements. Communication, organization and customer service skills are a strong suit. Managed a variety of construction projects, several brick and mortar boutique stores and support tasks, including Human Resources duties, that are directly related to current employment opportunities. Familiar with, and understand the value of hard work and team collaboration.
Overview
33
33
years of professional experience
Work History
Chief Operations Officer, Designer/Senior Sales Executive
Bailey Cabinets, Inc.
09.2004 - 10.2022
- Oversees all aspects of daily operations of Bailey Cabinets
- Provide accurate estimates by defining scope, time lines, potential setbacks and limitations
- Maintaining ongoing positive relationships and actively communicating with employees, builders, vendors, contractors, and residential customers
- Organization, communication, and customer relations are strong areas
- Liaison between all involved parties and have successfully addressed any conflicts that have arisen
- Analyze and present individualized and detailed proposals explaining all Cabinet Vision Computer Program drawings, along with proposed progression/time line of the scope of work
- Responsibilities in areas of project scheduling, data management, human resources, administration
- Determined project objectives, budgets and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions
- Resolved product issues with vendors to maintain relationships with key producers and deliver quality custom cabinets to customers
- Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships
- Performed inspections of random building sites for quality control
- Managing over 60 employees
- Employed effective problem-solving techniques, increasing client and employee satisfaction ratings
- Demonstrated products and features to customers, answered questions and overcame objections
- Supported business growth through strategic planning and process development
- Shaped sales approaches to individual clients, facilitating relationships with customers and driving revenue to over $3.5 million
Office Management/Administrative Assistant
Bailey Cabinets, Inc
01.1996 - 11.1999
- Allocated executive tasks and managed complex calendars and administrative functions
- Answered multi-line phone system, routing calls, delivering messages to staff
- Scheduled and coordinated meetings and appointments for the President and Vice President of Bailey Cabinets
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Maintained upmost discretion with sensitive topics or situations
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
- Human Resources duties
- Delivered friendly assistance with potential new hires throughout interviewing and hiring process
- Processed payroll for 60+ employees including garnishment of child support
- Reported financial data and updated financial records in ledgers and journals
- Assessed data and information to verify entry, calculation and billing code accuracy
- Posted high volume of monthly payments, performed research, applied payments, prepared monthly reporting and trained new associates
- Maintained computer and physical filing systems
- Updated reports, managed accounts, and generated reports for company database
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Managed department budgets and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Retail Store Manager
Cacique
04.1992 - 10.1995
- Offered assistance to customers
- Maintained current knowledge of consumer preferences and fashion trends
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Coordinated weekly meetings with store associates to communicate sales and customer service goals
- Multi-million dollar producing store in Dallas
- Traveled extensively throughout Texas and the Mid-West assisting with the opening of new retail stores
- Created engaging merchandise presentations to motivate impulse purchases
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Improved profitability by executing daily, weekly, and monthly floor plan changes
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Optimized store displays and appearance via strategic merchandising
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Managed store organization, maintenance, and purchasing functions
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Store Manager
Margo's
01.1990 - 04.1992
- Managed store organization, maintenance, and purchasing functions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
Tarrant County College
Hurst, TXSkills
- Business Operations, Administration, Human Resources and Management
- Leadership and Communication
- Microsoft Office, Excel, Word & Outlook Experience
- Project Management and Coordination
- Performance Optimization Strategies
- Detail Oriented
- Negotiations with builders, vendors and customers
- Integrity and Transparency
- Staff Development
- New Business Development
- Profitability Improvement
- Conflict resolution
- Custom Cabinet Design
- Client Relations & Satisfaction
- Prepare bid packages and proposals
- QuickBooks & Book Keeping
- High Volume Sales
- General Contracting
- Scaling Plans
Timeline
Chief Operations Officer, Designer/Senior Sales Executive
Bailey Cabinets, Inc.
09.2004 - 10.2022
Office Management/Administrative Assistant
Bailey Cabinets, Inc
01.1996 - 11.1999
Retail Store Manager
Cacique
04.1992 - 10.1995
Retail Store Manager
Margo's
01.1990 - 04.1992
Tarrant County College
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