Monica Barboza
Emeryville,California
Summary
Motivated Education Services Manager with demonstrated knowledge of higher education best practices and operations. Offers strong interpersonal and task prioritization skills. Passionate about enhancing stability and opportunity in the lives of underserved communities. With community care in the forefront of the work that is being done, helping others achieve their goals and guiding them to success are a priority.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Education Services Manager
Mission Language And Vocational School
San Francisco, CA
08.2021 - Current
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Coordinated enrollment for incoming students and ensured all of their documentation was up to date and in compliance with what our funders required.
- Supervised staff of 5 personnel along with 55+ students by implementing school policies, protocols, work rules and disciplinary action-if necessary.
- Implemented and executed audits of student file information for compliance with BPPE accreditation.
Outreach & Intern Coordinator
Mission Language And Vocational School
San Francisco, California
07.2020 - 08.2021
- Managed enrollment and paperwork for undocumented individuals to take advantage of community resources and COVID-19 relief funds that were made available to them
- Created a system to track and organize payments to families receiving funds to avoid duplication as well as aided in distribution of funds to families
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended documentation to receive aid.
- Oversaw up to 45 Transitional Age Youth (18-24) interns placed at different relief HUBS throughout San Francisco
- Managed timesheets and completed job readiness sessions with interns to engage in career preparation.
Front Desk Coordinator
International Rescue Committee, IRC
Oakland, CA
06.2019 - 10.2019
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Scheduled client meetings and appointments with office employees and collected vital information.
- Learned from a variety of different departments within IRC including education, job training, immigration and sex trafficking departments
- Collaborated with colleagues on creating Know Your Rights information packets for clients and training literature for staff
- Transcribed phone messages for entire office and relayed messages.
Education
Bachelor of Arts - Sociology
San Francisco State University
San Francisco, CA 08.2017 - 05.2019
Career Services Provider (CSP) Certificate - Workforce Development
Bay Area Facilitating Career Development Institute
San Francisco, CA 11.2021 - Current
Skills
Staff Management
Written Communication
Teambuilding
Clerical Support
Adaptable
Flexible
Timeline
Career Services Provider (CSP) Certificate - Workforce Development
Bay Area Facilitating Career Development Institute
11.2021 - Current
Education Services Manager
Mission Language And Vocational School
08.2021 - Current
Outreach & Intern Coordinator
Mission Language And Vocational School
07.2020 - 08.2021
Front Desk Coordinator
International Rescue Committee, IRC
06.2019 - 10.2019
Bachelor of Arts - Sociology
San Francisco State University
08.2017 - 05.2019