Monica C. Mata
Coppell,TX
Summary
Customer Success and Engagement Leader with 15+ years of driving post-sales strategy, onboarding, and lifecycle execution. Known for building journey maps, scaling executive sponsor programs, and enabling global teams. Partner closely on retention and expansion, aligning cost-functional teams to deliver measurable value in complex, intelligence-led environments. Strategic problem solver and change agent with a track record of leading high-impact initiatives that meet current and future client needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Vice President, Strategic Customer Engagement
Darktrace, Inc.
01.2022 - Current
- Direct global customer engagement strategy for strategic and enterprise clients, focusing on post-sales adoption, retention, and expansion initiatives.
- Spearhead collaboration among cross-functional teams emphasizing onboarding, executive engagement, and lifecycle success for high-value accounts.
- Developed and expanded Executive Sponsor Program, establishing internal training hub, playbook, and operational workflows to synchronize leadership with client outcomes.
- Developed and operationalized customer lifecycle frameworks, technical health reviews, and success planning templates.
- Serve as executive sponsor for top accounts, managing escalations, executive reviews, and business alignment to support long-term growth.
- Engage with Sales and Product to co-manage expansion pipeline, facilitate closure of feedback loops, and promote client needs across delivery and roadmap planning.
- Developed automated dashboards that assess client health, monitor engagement KPIs, and enhance proactive risk mitigation efforts.
Cyber Defense Education Specialist / Cyber Analyst
Darktrace, Inc.
01.2018 - 01.2022
- Delivered high-impact cybersecurity training to 150+ clients and partners in English and Spanish.
- Conducted technical onboarding, proactive threat detection, and client enablement engagements.
- Supported SOC analysts in identifying and responding to risk using AI-driven threat platforms.
Senior Threat Management Analyst / PM Technical Lead – Splunk
Sabre Corporation
01.2016 - 01.2018
- Led the global deployment of Splunk SIEM across 24,000+ devices.
- Managed technical onboarding, stakeholder reporting, and operational metrics for threat operations.
- Built executive dashboards to track incident resolution, team productivity, and security KPIs.
Technical Advisor
Apple Inc.
01.2015 - 01.2016
- Supported post-sales customer onboarding and resolution across hardware/software ecosystems.
- Acted as escalation point and documented case resolutions in CRM.
Deployed Support Integration Officer
Central Intelligence Agency
01.2006 - 01.2015
- Led global operational support across security, logistics, intelligence training, and cross-agency collaboration.
- Managed executive stakeholder relationships and mission-critical deployments.
- Delivered classroom and remote learning programs to over 500+ learners in sensitive environments.
Education
B.A. - Sociology & Methodology (Statistics)
The University of Texas at San Antonio
Skills
- Customer Success Leadership
- Enterprise Onboarding & Engagement
- Client Lifecycle Management
- Cross-Functional Alignment
- Revenue Retention & Expansion
- Executive Sponsor Program Design
- Operational Excellence
- Team Leadership & Development
- Strategic Risk Management
- Cybersecurity & Intelligence
- Customer Health & Reporting Frameworks
- Strategic planning
- Results-driven
- Customer education
Certification
- Level 1 Contracting Officer’s Technical Representative (COTR)
- Splunk Power User
- Darktrace Advanced Cybersecurity Threat Visualization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Vice President, Strategic Customer Engagement
Darktrace, Inc.
01.2022 - Current
Cyber Defense Education Specialist / Cyber Analyst
Darktrace, Inc.
01.2018 - 01.2022
Senior Threat Management Analyst / PM Technical Lead – Splunk
Sabre Corporation
01.2016 - 01.2018
Technical Advisor
Apple Inc.
01.2015 - 01.2016
Deployed Support Integration Officer
Central Intelligence Agency
01.2006 - 01.2015
B.A. - Sociology & Methodology (Statistics)
The University of Texas at San Antonio
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