Monica Centeno
Burbank,IL
Summary
Organized and proactive accounting intern skilled in project management and customer relationship management. Known for streamlining processes and enhancing operational efficiency, contributing to successful financial reporting and compliance.
Overview
15
15
years of professional experience
Work History
Accountant Intern
Black Wolf Construction
Burbank, IL
02.2018 - Current
- Assisted in preparing financial statements and reports for project accounting.
- Maintained accurate records of accounts payable and receivable transactions.
- Collaborated with team members to streamline invoice processing and approvals.
- Performed data entry into various financial systems.
- Utilized accounting software to input data and track financial transactions efficiently.
- Reviewed expense reports for accuracy and compliance with company policies.
- Assisted with accounts payable and receivable activities such as invoice processing and payment distribution.
- Assisted with the preparation of financial statements, reports, and budgets.
- Analyzed complex financial documents to identify discrepancies and errors.
- Researched tax laws, regulations, and best practices to ensure accurate filing of taxes.
- Developed spreadsheets to track budget performance against actual results.
- Researched transactions and accounts to help professionals carry out advanced accounting work.
- Filed and archived financial statements and accounting files.
- Worked with spreadsheets, cloud-based accounting software and bank account statements.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Posted financial data in Excel spreadsheets and managed inventory.
- Researched changes in laws to maintain adherence to financial regulations.
CEO's Assistant
Magic Uplighting
Chicago, Illinois
12.2017 - Current
- Organized company events and meetings, ensuring seamless logistics and participant engagement.
- Prepared reports and presentations for board meetings, enhancing communication flow.
- Liaised with clients and vendors, fostering strong professional relationships on behalf of the CEO.
- Streamlined office processes to improve operational efficiency across departments.
- Assisted in project management tasks, ensuring timelines and deliverables were met consistently.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Coordinated meeting and work schedules for staff teams and executives.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Leveraged word processing software to create proposals, letters and memos.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Handled confidential information with discretion and integrity.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Delivered optimal administrative, customer service and case management support.
- Took detailed notes in meetings and disseminated information afterward.
- Prepared invoices and drafted memos for executives.
Cashier Team Lead
PLS Check Cashers
Chicago, Illinois
01.2012 - 06.2017
- Supervised cashier staff, ensuring compliance with company policies.
- Trained new cashiers on customer service best practices and cash handling procedures.
- Managed daily cash reconciliations, verifying accuracy of transactions and deposits.
- Assisted customers with check cashing services, addressing inquiries and concerns.
- Monitored transaction processes for efficiency and adherence to security protocols.
- Resolved customer issues promptly, enhancing overall satisfaction with services provided.
- Implemented training programs focusing on operational procedures and sales techniques.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Processed payments promptly for customers to exceed productivity standards.
- Ensured compliance with all safety regulations while performing tasks.
- Monitored cashier performance, providing feedback as needed.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
Assistant Store Manager
Boost Mobile
Chicago, Illinois
06.2011 - 09.2015
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new team members on customer service standards.
- Managed inventory levels and facilitated restocking of merchandise as needed.
- Assisted in developing promotional displays to enhance product visibility.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Collaborated with corporate teams to implement marketing initiatives effectively.
- Maintained a clean and organized store environment for optimal shopping experience.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
Education
High School Diploma -
Thomas Kelly High School
Chicago06-2011
Skills
- Financial reporting
- Budget management
- Tax compliance
- QuickBooks
- Excel modeling
- Project management
- Debt collection
- Cash flow management
- Cost accounting
- Accounting principles
- Accounting software proficiency
- Client confidentiality
- Bookkeeping
- Time management
- Problem solving
- Customer relationship management
Languages
Spanish
Professional
English
Professional
Affiliations
Food Pantry Volunteer
Timeline
Accountant Intern
Black Wolf Construction
02.2018 - Current
CEO's Assistant
Magic Uplighting
12.2017 - Current
Cashier Team Lead
PLS Check Cashers
01.2012 - 06.2017
Assistant Store Manager
Boost Mobile
06.2011 - 09.2015
High School Diploma -
Thomas Kelly High School