Monica Chacon Ferray
Houston,US
Summary
With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks. Ready to take on a new challenge in an exciting position with a company to help them achieve even greater success. Solid external and internal communication skills, as well as a thorough understanding of office automation procedures. Advocate in providing an exceptional client experience with attitude of gratitude.
Overview
2
2
years of professional experience
Work History
Title Clerk
Reliable Title Services
10.2021 - 05.2022
- Experience shown below for both companies
Title Clerk - Office Assistant
X-Pert Auto Title
05.2022 - Current
- Executed company policies as close as possible to minimize client exposure to legal exposure
- Provided an excellent customer service experience by following up with clients and reassuring a smooth process
- Title processing following The Texas department of motor vehicles and DMV guidelines for Harris and Fort Bend county
- WEBdealer and Etag, 130 u's, affidavits, liens and other forms required for salvage and bonded titles
- SPV's calculation
- AutoDataDirect, INC experience for in-state vehicle record
- Organized and prepared tax and title documents to transfer ownership of property
- Experience and knowledge using Frazer
- INC software to keep track of vehicle certificates of origin and titles
- Answered incoming calls and in-person requests
- In addition, handled internal communications, and greeted visitors in the reception area
- Converted physical files to digital records
- Prepared tax and title documents to submit all legal transfer work to the DMV
- Calculated and remitted sales tax, service fees, and other charges to the state
- Abided to pick up and drop off guidelines for sensitive legal documentation at multiple Harris and Fort Bend county tax office locations
Tag and Title Clerk
Ultimate Motorsport
11.2022 - 07.2023
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Out of state titles
- Frazer, inc dealer software
Title Clerk
Doggett Ford
07.2023 - Current
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- CDK Global
- Title direct software
Education
No Degree - Veterinary Medicine (Pre-Veterinarian)
La Universidad Del Zulia
Maracaibo, VenezuelaHigh School Diploma -
Mater Salvatoris
Maracaibo, Venezuela05.2015
Certificate -
ELS
Maracaibo, Venezuela2013
Skills
- Administrative assistance
- Multi-line Telephone Systems
- Inventory management
- Office management
- Documents filing
- Bilingual English-Spanish
- Microsoft Office
Timeline
Title Clerk
Doggett Ford
07.2023 - Current
Tag and Title Clerk
Ultimate Motorsport
11.2022 - 07.2023
Title Clerk - Office Assistant
X-Pert Auto Title
05.2022 - Current
Title Clerk
Reliable Title Services
10.2021 - 05.2022
No Degree - Veterinary Medicine (Pre-Veterinarian)
La Universidad Del Zulia
High School Diploma -
Mater Salvatoris
Certificate -
ELS
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