Monica Chacon Ferray
Houston,US
Summary
With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks. Ready to take on a new challenge in an exciting position with a company to help them achieve even greater success. Solid external and internal communication skills, as well as a thorough understanding of office automation procedures. Advocate in providing an exceptional client experience with attitude of gratitude.
Overview
2
2
years of professional experience
Work History
Title Clerk
Reliable Title Services
10.2021 - 05.2022
- Experience shown below for both companies
Title Clerk - Office Assistant
X-Pert Auto Title
05.2022 - Current
- Executed company policies as close as possible to minimize client exposure to legal exposure
- Provided an excellent customer service experience by following up with clients and reassuring a smooth process
- Title processing following The Texas department of motor vehicles and DMV guidelines for Harris and Fort Bend county
- WEBdealer and Etag, 130 u's, affidavits, liens and other forms required for salvage and bonded titles
- SPV's calculation
- AutoDataDirect, INC experience for in-state vehicle record
- Organized and prepared tax and title documents to transfer ownership of property
- Experience and knowledge using Frazer
- INC software to keep track of vehicle certificates of origin and titles
- Answered incoming calls and in-person requests
- In addition, handled internal communications, and greeted visitors in the reception area
- Converted physical files to digital records
- Prepared tax and title documents to submit all legal transfer work to the DMV
- Calculated and remitted sales tax, service fees, and other charges to the state
- Abided to pick up and drop off guidelines for sensitive legal documentation at multiple Harris and Fort Bend county tax office locations
Tag and Title Clerk
Ultimate Motorsport
Sugar Land, TX
11.2022 - 07.2023
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Out of state titles
- Frazer, inc dealer software
Title Clerk
Doggett Ford
Houston, TX
07.2023 - Current
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- CDK Global
- Title direct software
Education
No Degree - Veterinary Medicine (Pre-Veterinarian)
La Universidad Del Zulia
Maracaibo, VenezuelaHigh School Diploma -
Mater Salvatoris
Maracaibo, Venezuela05.2015
Certificate -
ELS
Maracaibo, Venezuela2013
Skills
- Administrative assistance
- Multi-line Telephone Systems
- Inventory management
- Office management
- Documents filing
- Bilingual English-Spanish
- Microsoft Office
Timeline
Title Clerk
Doggett Ford
07.2023 - Current
Tag and Title Clerk
Ultimate Motorsport
11.2022 - 07.2023
Title Clerk - Office Assistant
X-Pert Auto Title
05.2022 - Current
Title Clerk
Reliable Title Services
10.2021 - 05.2022
No Degree - Veterinary Medicine (Pre-Veterinarian)
La Universidad Del Zulia
High School Diploma -
Mater Salvatoris
Certificate -
ELS