Monica Clare Pamorada
F&B Coordinator
Doha,Qatar
Summary
To be able to utilized my experience in the field of Customer Service management resulting to customer satisfaction.
Overview
11
11
years of professional experience
Work History
F&B Coordinator
Qsar Al Yasmine (Yasmine Palace)
11.2022 - 02.2024
- Assisted on operation managing the food and beverage payroll, billings and account payable
- Worked closely with guest, back of the house and operations creating memorable dining experience
- Creating event proposal and quotation to the client and send it through email
- Creating BEO and forwarding it to respective department
- Assisting the daily operation in regards with reservations and welcoming the guest
- Answering inquiries in regards with restaurant reservation and catering events through phone calls and emails
- Doing administrative work and directly reporting to Director of Operation
- Organizing the Director of Operation schedules for the whole day
- Assisting HR department in recruitment and interviews
- Organized and executed catering events for the client on the property
- Organizing and keeping files of staff such as timesheets, sick leave request, overtime forms and leave request
- Assisting HR department with payroll attendance and attendance justifications
- Taking notes of Minutes of Meeting for every department head meeting.
Customer Service Representative
TeleTech
03.2021 - 11.2021
- Communicate effectively in a fast-paced, written medium in a clear and concise manner while also responding with the right answers
- Responding to customer inquiries quickly, directly, and concisely
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Develop customer service solution
- Document each customer's question or problem as well as the answer or solution
- Contributing to teams’ effort to meet targets.
Customer Service Representative
Ibex Global
10.2020 - 12.2020
- Acknowledging and resolving customer issue
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Ensure customer satisfaction and provide professional customer support
- Keeping records of customer interactions, transactions, comments and complaints
- Contributing to teams’ effort to meet targets.
Waitress
Salt Restaurant (Jumeirah Messilah Beach Hotel and Spa)
12.2018 - 07.2020
- Accepting reservation
- Greeting and seating the guest
- Taking drink and food order
- Serving the guest and attending their needs
- Doing upselling and suggestive selling
- Inspecting dining area to ensure cleanliness and proper set up
- Contributing to teams’ effort to meet targets.
Waitress
The Melting Pot
12.2017 - 12.2018
- Welcoming guest
- Inspect dining area to ensure cleanliness and proper set up
- Order taking
- Attending guest with their needs
- Serving guest order.
Head Waitress
Fouj Café
03.2015 - 07.2016
- Greeting guest at Assisting them to their tables
- Presenting menu to the guest and taking orders
- Placing order to the Kitchen and Bar station
- Delegating tasks
- Handling complaints (for both guest & staff)
- Contributing to team effort by accomplishing task with them
- Managing/Supervising kiosk outlet
- Handling different catering event
- Basic knowledge in Barista.
Service Crew
McDonalds
07.2013 - 12.2013
- Assigned as Cashier on both Drive Thru and Counter
- Greet/ Welcome the customer
- Take customer order using the POS
- Assemble and Serve customer order
- Handling and hosting a party
- Assigned on Dessert Center.
Service Crew
McDonalds
- 06.2012
- Assigned as Cashier on both Drive Thru and Counter
- Greet/Welcome the customers
- Take customer order using the POS
- Assemble and serve customer order
- Handling and hosting a party.
Education
Hospitality and Restaurant Services -
System Technology Institute College
San Fernando, Pampanga05.2014
Skills
- Problem solving
- Product knowledge
- Leadership
- Teamplayer
Personal Information
- Age: 32
- Height: 5'6"
- Date of Birth: 08/27/91
- Marital Status: Married
References
- Mr. Ranjith Kannanunni, Director of Operation, Yasmine Palace, Doha, +974 50031116
- Mr.Samer Majeed, General Manager, The Melting Pot, Shomoukh Tower, Bin Mahmoud, Qatar, +974 3357 4297
- Mr. Ahmad Balout, Restaurant Supervisor, Jumeirah Messilah Beach Hotel, Kuwait, +965 9757 7353
- Mr. John Vincent Cabada, Team Leader, TeleTech, Sta. Rosa, Laguna, 09173593163
Training
- Greenwich Main (On the Job Training), 03/15/14, 04/28/14, SM City Mall Pampanga, Pampanga, Philippines, 2000
- Commercial Cooking NC II (1188 hours), 05/09/14, 05/09/14, Northern Philippines - Hilaga, Hilaga, Northern Philippines
- Food and Beverages Services NC II (1182 hours), 05/09/14, 05/09/14, Northern Philippines - Hilaga, Hilaga, Northern Philippines
- Food Safety Training, 01/06/16, 01/06/16, Boecker Public Health Bldg., Suhaim Bin Hamad St., Doha, Qatar
- Highfield Level 2 Food Safety in Catering, 05/14/19, 05/14/19, Jumeirah Hotel Kuwait, Kuwait
Timeline
F&B Coordinator
Qsar Al Yasmine (Yasmine Palace)
11.2022 - 02.2024
Customer Service Representative
TeleTech
03.2021 - 11.2021
Customer Service Representative
Ibex Global
10.2020 - 12.2020
Waitress
Salt Restaurant (Jumeirah Messilah Beach Hotel and Spa)
12.2018 - 07.2020
Waitress
The Melting Pot
12.2017 - 12.2018
Head Waitress
Fouj Café
03.2015 - 07.2016
Service Crew
McDonalds
07.2013 - 12.2013
Service Crew
McDonalds
- 06.2012
Hospitality and Restaurant Services -
System Technology Institute College