Monica D. Froboese
Lakehills,TX
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
17
17
years of professional experience
Work History
Insurance Agency Owner
Froboese Insurance Services, LLC
01.2015 - Current
- Developed new business opportunities by identifying potential clients and presenting tailored marketing plans to meet each downline agent.
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Performed agent evaluations to assess marketing strategies, product knowledge and effectiveness.
- Fostered a positive learning environment by promoting open communication to downline agents.
- Managed budgets and resources efficiently to ensure optimal allocation of funds for top performing agent initiatives.
- Cultivated community relationships between B2B, health insurance companies and medical groups
- Trained agents on effective sales techniques, marketing strategies, and customer service modification.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
Market Practice Specialist
WellMed Medical Management - United Health Group
08.2008 - 12.2014
- Developed strong relationships with community partners, expanding access to resources for patients facing social determinants of health barriers.
- Monitored key performance metrics regularly, identifying opportunities for improvement and driving data-driven decision-making processes within the practice setting.
- Boosted attendance at community events through strategic marketing efforts, including social media campaigns and local advertising.
Human Capital Coordinator
WellMed Medical Management - United Health Group
08.2007 - 12.2008
- Collaborated with IT teams to implement HR technology solutions for more efficient data management and reporting, resulting in better-informed decision making.
- Facilitated succession planning discussions among senior leaders for a proactive approach to leadership continuity and long-term organizational stability.
- Streamlined talent acquisition processes for increased efficiency, resulting in higher quality candidates and reduced time-to-fill rates.
- Developed strong relationships with external partners and vendors for seamless coordination of talent acquisition, relocation assistance, benefits administration, and other HR services.
- Evaluated compensation packages to ensure competitiveness in the market, resulting in better talent retention and attraction of high-potential candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
Education
BBA - Human Resources Management
University of The Incarnate Word
San Antonio, TX12.2008
Skills
- Team Leadership
- Staff training/development
- Goal Setting
- Business Development
- Business Administration
- Business Growth Initiatives
- Marketing Strategies
- Hiring and Onboarding
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agency Owner
Froboese Insurance Services, LLC
01.2015 - Current
Market Practice Specialist
WellMed Medical Management - United Health Group
08.2008 - 12.2014
Human Capital Coordinator
WellMed Medical Management - United Health Group
08.2007 - 12.2008
BBA - Human Resources Management
University of The Incarnate Word