MONICA D. SMITH

- Crafted gourmet meals from scratch, drawing from authentic recipes, ensuring repeat clientele.
- Led kitchen team training, emphasizing efficiency and performance during peak times.
- Prioritized food safety, meticulously preventing cross-contamination, especially catering to food allergies.
- Established a systematic mise en place for streamlined cooking processes.
- Adapted menus to accommodate dietary restrictions and allergies, tailoring dishes to individual tastes.
- Engaged directly with clients, gathering valuable feedback on culinary offerings and service standards.
- Pioneered dishes that became a hallmark, attracting new patrons to the corporation.
- Spearheaded menu conceptualization and strategic planning.
- Coached and guided newcomers on kitchen protocols, sanitation best practices, and advanced culinary techniques.
- Procured fresh, locally-sourced ingredients, enhancing dish quality while optimizing budgetary expenditures.

Expert Culinary Instructor with a Strong Customer Service Approach:

- Led two specialized culinary courses focusing on the intricate relationship between nutrition, health, and meal management.

- For Prep 1 (Foods I Fundamentals): Guided students in understanding the fundamental nutritional needs, emphasizing diet's role in overall well-being and integrating kitchen management best practices.

- Skillfully crafted lesson plans and enriched instructional materials, ensuring an engaging learning experience.

- Continuously monitored student progress, offering constructive feedback and actionable recommendations for improvement.

- Maintained up-to-date knowledge on culinary trends, curriculum advancements, and innovative teaching methodologies.

- For Prep 2 (Foods II Advanced): Delved into advanced culinary techniques, integrating technology into food preparation and nutrition concepts.

- Tailored teaching resources to create meaningful, progressive assignments, catering to diverse learning needs.

- Proactively trained students in SERV Safe, preparing them for professional credentialing in the culinary world.

Product & Manufacturer Developer with Customer-Centric Focus:

- Expertly developed products and collaborated with manufacturers, ensuring top-tier quality.

- Devoted advocate for the differently-abled community, Multiple Sclerosis awareness, and suicide prevention, emphasizing compassion and understanding.

- Strategically designed demonstration zones to captivate and engage potential customers, enhancing their experience.

- Cultivated transparent and authentic relationships with customers through informative and persuasive sales presentations.

- Represented the brand at trade shows, executive retreats, and outdoor events, promoting product awareness and fostering customer engagement.

- Delivered polished and compelling sales pitches, highlighting the unique benefits of products.

- Offered warm and responsive customer interactions, promptly addressing inquiries to ensure satisfaction.

- Stayed updated on current promotions and product features, ensuring accurate and timely information dissemination to clients.

- Directed culinary operations, catering to church and external events.
- Mentored kitchen staff, emphasizing top-tier culinary delivery.
- Maintained strict health standards, surpassing regulations.
- Addressed challenges ensuring customer satisfaction.
- Oversaw cost-effective financial management.
- Ensured quality dishes reflecting the church's reputation.

Skilled Operations and Inventory Specialist with a Strong Focus on Safety and Compliance:

- Conducted rigorous inspections of food and supplies,

- Efficiently tracked inventory movements using and maintaining accurate records.

- Strategically managed labor distribution and heavy-duty equipment usage, consistently achieving transportation, operations, and production targets.

- Prioritized and upheld a safe work environment, always in adherence to OSHA and relevant governmental regulations.

• Elite Event Strategist for High-Profile Engagements:
  - Led celebrity golf tournaments and galas, emphasizing client satisfaction.
  - Secured sponsorships for the Boys and Girls Club, demonstrating relationship prowess.
  - Managed event logistics, aligning with client visions.
  - Partnered with diverse clients to create brand-aligned events.
  - Organized clear event timelines ensuring timely execution.
  - Collaborated with event staff for seamless coordination.
  - Provided transparent financial reports for stakeholder clarity.

Consultant & Trainer with a Focus on Corporate Excellence:

- Led integrated sales and marketing strategies to promote DEI initiatives and consultancy services.

- Streamlined daily office functions, introducing efficient procedures that fostered a more inclusive workspace.

- Collaboratively designed and refined DEI training modules, ensuring content relevance and impact.

- Proactively identified and resolved challenges related to production, workforce dynamics, and material sourcing, leveraging DEI principles.

- Conducted client-centric interactive training sessions, ensuring clarity and engagement.