Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Monica Garcia

McAllen,TX
Monica Garcia

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

2
years of professional experience

Work History

All Your Bliss
Mcallen , Texas

Retail Sales Associate
06.2021 - Current

Job overview

  • Maintained a clean sales floor, Organized inventory and curated displays of rotating seasonal clothing and accessories.
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Spoke to customers in native language to increase loyalty and establish relationships.

Costa Messa Restaurant
Mcallen , Texas

Cashier Team Lead
01.2018 - 02.2019

Job overview

  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

Sharyland High School
Mission, TX

High School Diploma
06.2016

Skills

  • I can be the-leader in a team
  • I worked and mastered POS system Operations
  • Building Customer Relationships and Loyalty
  • Managed over 50 calls per day
  • Increased sales by 10% by dedicating time to the customer and giving them full details of what they are investing on

Accomplishments

  • Achieved more sales by completing photography skills to upload pictures with accuracy and efficiency.
  • Trained and mentored 2 new employees.
  • Promoted to Manager after only 6 months for exceptional performance.

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Associate

All Your Bliss
06.2021 - Current

Cashier Team Lead

Costa Messa Restaurant
01.2018 - 02.2019

Sharyland High School

High School Diploma

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Monica Garcia