Monica Eve Hemingway

• Design, develop, and maintain responsive websites for clients across various industries, ensuring an optimal user experience and adherence to modern web standards.
• Collaborate with clients to gather requirements, create custom solutions, and deliver fully functional websites that meet business goals and brand guidelines.
• Utilize front-end and back-end technologies (e.g., HTML, CSS, JavaScript, WordPress) to build websites that are both visually appealing and functionally efficient.
• Edit and produce high-quality video content for clients, including promotional videos, tutorials, and digital marketing assets.
• Record and edit audio tracks, providing professional-grade sound mixing and enhancement for video content or standalone audio projects.
• Manage the full project lifecycle from initial concept and planning to execution, delivery, and post-project support.
• Implement SEO strategies to increase website visibility and ensure compliance with search engine algorithms, leading to improved online presence and performance.
• Provide ongoing technical support and content updates for clients, ensuring their digital assets remain current and relevant.
• Develop creative, engaging multimedia content using industry-standard tools such as Adobe Premiere Pro, and Final Cut Pro.
• Manage multiple projects simultaneously, ensuring timely delivery while maintaining high standards of quality.

• Manage and operate an independent business providing personalized entertainment services with a focus on client satisfaction and confidentiality.
• Create, market, and sell customized digital content, using strategic promotional techniques to increase customer engagement and retention.
• Utilize strong communication skills to build rapport with clients, maintain ongoing relationships, and tailor services to meet individual needs.
• Implement digital marketing strategies, leveraging various platforms to expand client base and increase revenue.
• Manage all aspects of business operations, including customer service, scheduling, content creation, and financial management.
• Consistently meet and exceed monthly sales goals through proactive client outreach and effective upselling techniques.
• Ensure compliance with platform policies and maintain professionalism in all client interactions.
• Analyze client behavior and preferences to offer personalized services, leading to increased client loyalty and repeat business.

• Marketed and sold an extensive range of beauty, wellness, and intimacy products through in-person and virtual parties, personalized consultations, and online platforms.

• Built and maintained a robust client base by developing strong relationships with customers, ensuring exceptional customer service and ongoing product education.

• Coordinated and hosted engaging product presentations to demonstrate product benefits and usage, fostering a fun and informative shopping experience.

• Consistently met and exceeded monthly sales goals by effectively promoting new and best-selling products, leveraging social media marketing and word-of-mouth referrals.

• Managed inventory, process orders, and oversee timely delivery of products to customers.

• Stayed up-to-date on product knowledge and trends in the health and wellness industry, providing expert advice tailored to customer needs.

• Trained and mentored new consultants on sales techniques, customer relationship management, and party-hosting strategies.

• Developed marketing strategies to increase brand awareness and drive sales, utilizing promotional campaigns and event planning to reach new audiences.

• Led a team of patient access representatives, overseeing daily operations including patient registration, scheduling, and insurance verification for the Orthopaedics department.
• Ensured efficient patient flow by coordinating front desk activities, managing appointment scheduling, and resolving registration issues to minimize wait times.
• Provided training and mentorship to new and existing staff on hospital policies, patient intake procedures, and the use of EMR systems such as Epic and Cadence.
• Collaborated with clinical staff and physicians to prioritize patient needs, ensuring timely appointments and pre-authorizations for medical procedures and treatments.
• Acted as a liaison between patients, physicians, and insurance providers to facilitate seamless insurance verifications and authorizations for orthopedic services.
• Monitored team performance, providing feedback and coaching to improve service delivery, accuracy in patient data entry, and adherence to departmental goals.
• Assisted with patient escalations, resolving complex billing and insurance issues to ensure a positive patient experience.
• Generated and analyzed daily, weekly, and monthly reports on patient flow, registration accuracy, and department productivity, recommending improvements where needed.
• Developed and implemented process improvements to streamline patient access workflows, reducing errors and enhancing efficiency.
• Ensured compliance with HIPAA and Loyola Medical Center’s policies regarding patient information confidentiality and data security.

• Led sales floor activities, overseeing a team of associates to drive revenue, meet sales goals, and deliver exceptional customer service.
• Trained and mentored new sales associates on product knowledge, sales techniques, and company policies to ensure team alignment with brand standards.
• Assisted with floor management, ensuring optimal staff coverage and efficient customer engagement during peak hours.
• Executed visual merchandising directives to maintain a polished store appearance, ensuring that displays were consistently aligned with current fashion trends and promotions.
• Provided personalized styling advice and product recommendations to clients, driving repeat business and building customer loyalty.
• Handled point-of-sale transactions, returns, and exchanges, ensuring smooth and accurate processing for a positive customer experience.
• Monitored inventory levels, restocked merchandise, and communicated inventory needs to management to prevent stockouts and optimize product availability.
• Analyzed sales reports and metrics to identify trends, and implemented strategies to increase sales and enhance customer engagement.
• Supported the store manager in daily operations, including opening and closing procedures, cash handling, and adherence to company policies.
• Addressed and resolved customer concerns or complaints, ensuring a high level of satisfaction and maintaining a positive shopping environment.

• Assisted with the recruitment and onboarding process by screening resumes, scheduling interviews, and preparing onboarding documents for new hires.
• Supported the HR team in maintaining and updating employee records, ensuring accuracy and compliance with organizational policies.
• Conducted research on best practices for employee engagement, contributing to the development of internal HR initiatives and programs.
• Organized and facilitated HR training sessions, helping staff improve their understanding of company policies and workplace expectations.
• Helped create job descriptions and update internal job postings to attract qualified candidates across various departments.
• Managed confidential employee information with discretion and ensured compliance with data protection regulations.
• Participated in exit interviews, helping to collect feedback to improve employee retention and overall job satisfaction.
• Assisted in coordinating intern recruitment events and outreach efforts to engage potential candidates from diverse backgrounds.
• Provided administrative support to the HR team, including data entry, file management, and report generation.
• Gained hands-on experience in various HR functions such as employee relations, payroll, and benefits administration.

• Handled over 200 incoming calls daily.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Provided directions to residents of Chicago using CTA, Metra, and Pace transportation systems.

• Assisted customers with travel itineraries and transportation schedules.

• Maintained professional etiquette and provided quality customer service.

• Identified, researched and resolved customer related issues using a proprietary computer system.

Associate of Arts, Mass Communication – Multimedia

Completed coursework toward degree.

• [Number] GPA 3.8