Monica G. Tison
Fort Myers,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Bookkeeper
Lee County School District
10.2021 - Current
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
ESOL Paraprofessional
Lee County School District
10.2020 - 10.2021
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Resort Services Coordinator
Shell Point Retirement Community
06.2018 - 10.2020
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
Spanish Teacher
Long Term, The Sanibel School
08.2017 - 06.2018
Client Administration Specialist
Zurbriggen
04.2016 - 08.2017
- Managed an active calendar of appointments
- Composed and prepared confidential correspondence (financial reports, statements, etc.)
- Organized 3+ monthly meetings and their logistic elements (scheduling, files, etc.)
- Ensure and maintain confidentiality of all communications and documentation
- Answered and screened telephone calls in a courteous manner.
Preschool Teacher’s Assistant
Summit Christian School
08.2015 - 04.2016
Substitute Teacher
FSU Charter Elementary School
09.2014 - 12.2014
Customer Account Executive
Comcast Cable
10.2008 - 10.2013
- Spanish Language Center Operations
- Provide superior customer service resolving technical and billing issues accessing and handling customer’s records on company’s computerized system
- Promoting and selling Comcast products and services that are both current and emerging
- Meet, maintain and understand company’s budgets and goals.
Direct Sales Coordinator
Copa Airlines, C.T.O
08.2002 - 11.2004
- Ticketing and Sales on Shares System
- Handling Costumer Service Call/Sales
- Booking Passenger Reservations in a Professional manner
- Recruited and Trained inside sales and counter staff
- Supervised, motivated and monitored team and travel agents performance
- Maintained and accomplished budgets/targets.
Passenger Service Agent
American Airlines
07.1998 - 04.2002
- Provide customer service for airline passengers including reservations, ticketing, terminal and gate check-in processing
- Responsible for daily sales and ticket inventory
- Screening of Passengers
- Documentation, Baggage and Flight Equipment Safety
- Dispatch and Operations Service to Boeing 757
- Receiving, Handling, Shipping and Safety of Cargo.
Education
Boeing 757 Aircraft Dispatcher Qualify -
Flag Ship University
Dallas, TXInternational Business Program -
Universidad Autonoma De Occidente
Cali, ColombiaInternational Security Program -
Flag Ship University
Dallas, TXSkills
- ADMINISTRATIVE SKILLS
- Microsoft Office, Excel, Word Outlook
- Spanish Native Speaker (Bilingual)
- Proficient in using standard office equipment including printers, fax machines, scanners, etc
Languages
Spanish
Native or Bilingual
Timeline
Bookkeeper
Lee County School District
10.2021 - Current
ESOL Paraprofessional
Lee County School District
10.2020 - 10.2021
Resort Services Coordinator
Shell Point Retirement Community
06.2018 - 10.2020
Spanish Teacher
Long Term, The Sanibel School
08.2017 - 06.2018
Client Administration Specialist
Zurbriggen
04.2016 - 08.2017
Preschool Teacher’s Assistant
Summit Christian School
08.2015 - 04.2016
Substitute Teacher
FSU Charter Elementary School
09.2014 - 12.2014
Customer Account Executive
Comcast Cable
10.2008 - 10.2013
Direct Sales Coordinator
Copa Airlines, C.T.O
08.2002 - 11.2004
Passenger Service Agent
American Airlines
07.1998 - 04.2002
Boeing 757 Aircraft Dispatcher Qualify -
Flag Ship University
International Business Program -
Universidad Autonoma De Occidente
International Security Program -
Flag Ship University