Monica Moncada
Gurnee,IL
Summary
Dynamic bilingual HR professional with extensive experience in HR operations, and employee support services. Recognized for a results-oriented approach and expertise in problem-solving, streamlining processes, and identifying discrepancies to enhance accuracy and efficiency. Proven track record in managing projects independently while consistently delivering exceptional customer service and boosting employee satisfaction. Committed to fostering a positive workplace culture and driving organizational success through effective human resource strategies.
Overview
4
4
years of professional experience
Work History
Lead HR Operations Specialist
Grainger via Insync
04.2024 - 09.2025
- Primary resource for resolving complex PTO issues partnering with HRIS to identify system discrepancies and resolving 85% of cases for employees across the U.S., Canada, and Puerto Rico.
- Managed employee inquiries on Benefits, Total Rewards, Payroll, Retirement and Learning.
- Supported team members in navigating HR systems, knowledge articles, and workflows, empowering independent problem-solving.
- Processed Medicare and retiree documentation and point person for managing unemployment claims with a high positive return rate.
Family Caregiver
Caregiver/House Manager
03.2022 - 02.2024
- Provided full-time caregiving and household management for a family member, strengthening organizational, communication, and time-management skills while pursuing a Human Services certificate..
Sr. Shared Service Representative
Zebra Technologies Via Aditi
06.2021 - 01.2022
- Provided HR consulting and support to HRBPs, managers, and employees across the employee lifecycle, ensuring compliance with policies and procedures.
- Managed HR transactions, including terminations, visa tracking, tuition reimbursement, I-9 compliance, and Labor Law postings.
- Documented employee interactions and case activity in HR service management systems to maintain accurate records.
- Collaborated with Payroll, Benefits, and HRIS teams to escalate high-priority inquiries and recommend process improvements to enhance HR service delivery and the employee experience.
Education
Bachelor of Science - Business Management
National Louis University
Wheeling, ILSkills
- Analytical problem-solving
- Proficient in HR systems
- #Adaptability & Flexibility
- #Professionalism and Integrity
- Process and system analysis
Accomplishments
- Independently resolved 85% of 2,300+ PTO discrepancies in SuccessFactors, and Kronos improving accuracy and reducing payroll errors.
- Processed 2,300+ unemployment claims annually with a 95% positive resolution rate, minimizing employer liability and saving costs
Languages
Spanish
Native or Bilingual
Timeline
Lead HR Operations Specialist
Grainger via Insync
04.2024 - 09.2025
Family Caregiver
Caregiver/House Manager
03.2022 - 02.2024
Sr. Shared Service Representative
Zebra Technologies Via Aditi
06.2021 - 01.2022
Bachelor of Science - Business Management
National Louis University
SOFTWARE
SAP ECP, SAP, ADPSuccessfactors, ICIMS, Service Now, Oracle HCM, MS Office Application Suite, AdobeEquifax, Rightfax
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