MONICA THOMPSON
Controller/ Credit & Collections Manager
Apopka,FL
Summary
Results-driven Construction Corporate Financial Controller, with over 25 years of experience. Recognized for high productivity and efficient task completion. Specialize in financial reporting, budget management, and risk assessment to ensure organizational financial health. Excel in strategic planning, leadership, and communication, leveraging these soft skills to guide teams toward achieving financial objectives. Committed to continuous improvement and operational excellence within fast-paced environments.
Highly qualified in business-to-business credit and collections, with expertise in financial risk analysis, cash applications, billing, collections, account management, contract law, business law, and mechanics lien law. Results-driven Collections Administrator adept at maintaining high levels of productivity and efficiently completing tasks. Possess specialized skills in debt recovery, negotiation strategies, and regulatory compliance. Excel in communication, problem-solving, and time management, ensuring successful resolution of accounts while upholding positive customer relationships.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Financial Controller
RBK 3, LLC DBA Roger B Kennedy Construction
Altamonte Springs, FL
10.2023 - 04.2025
- Developed and implemented financial policies, procedures, and internal controls.
- Improved billing and month-end reporting processes.
- Produced and/or managed all financial reporting for five separate companies. RBK 3, LLC generated $540 million in revenue.
- Produced financial reports and audit documentation to facilitate internal and external auditing working hand and hand with CPA's.
- Led accounting team, coordinating efforts of project accountants, HR/payroll personnel, and contract administrators.
- Coordinating staff workflows and reviewing completed work to reduce errors.
- Used U.S. GAAP to shape technical accounting policies and procedures.
- Maintained accurate records of all financial transactions in the general ledger system.
- Created new processes and procedures to streamline cost accounting operations.
- Prepared monthly job cost reports and WIP for monthly meetings.
- Processed all bank reconciliations for 12 bank accounts monthly.
- Prepared monthly and quarterly financial statements.
- Provided financial analysis and strategic recommendations to support business objectives.
- Performed the entire month-end closing process, including journal entries, and account analysis.
- Detected areas for increased efficiency and cost reduction through process improvements.
- Coordinated timely dissemination of internal and external financial statements, annual audits, and annual budgets.
- Completed all quarterly payroll taxes, W-2s, and 1099s.
- Completed annual Insurance audits, as well as OCIP and CCIP audits.
- Setup all new projects in accounting system as well as the budgets & SOV's.
Controller
The Stowell Company, Inc.
Winter Garden, FL
06.2016 - 09.2023
- Completed AP Closing , journal entries, bank reconciliations, and general account management to complete the month-end process.
- Manage all certified payroll for both internal and subs.
- Trained employees on handling notices to owners and lien releases.
- Executed complete lien processing procedures.
- Full-cycle accounting.
- Set up OCIP and CCIP for new projects, as well as reporting and audits.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
- Enter AIA monthly AR billings into Sage 100 MasterBuilder.
- Provided treasury and cash management by overseeing the reconciliation of banking activity, credit card processing, and sales tax returns.
- Direct corporate decision-making and planning by monitoring, and setting policies and procedures to optimize performance.
- Manage daily financial functions in collaboration with accounting and payroll.
- Processed all quarterly payroll taxes.
- Manage payroll data entry and processing for 62 employees to comply with predetermined company guidelines.
- Train and support new hires to educate them on process flow, and create interdepartmental procedures.
- Set up all new vendors and subcontractors.
- Oversee the monthly accounting close process for timely and accurate reporting of financial information.
- Interacted with customers professionally by phone, email, or in person to provide information.
- Initiated timely project management within budget constraints for accounting management.
- Consistently tested and developed strategies to improve information flow throughout the organization.
- Created internal controls and corrective actions to reduce risk or deficiencies.
- Oversaw daily activities of staff members including hiring, training and evaluating personnel performance.
Credit Analyst
Ravago Americas, LLC
Maitland, FL
07.2012 - 04.2016
- Managed AR portfolios for two companies, Entec Polymers and Amco Polymers, parent company Ravago Americas, 1,400 accounts, and revenue of up to $42 million. Reduced DSO and improved overall revenue by working closely with new management and sales executives.
- Understanding the relationship between sales and credit Assisted other management with risk decisions
- Managed the traffic screen for orders to be released and approved.
- Collaborated with 54 sales representatives, 12 customer service representatives, and 4 sales managers simultaneously.
- Pinpointed high-risk accounts to reduce potential exposure.
- Set up a new company from scratch under parent company as part of acquisition and helped integrate 2 more acquired companies through my years of employment under the new company name Amco Polymers
- Financial/ Risk Analysis to determine credit line and terms for customers, utilizing credit reporting sites such as DNBI, Cofanet, Forseva, Tarnell and NCCA to determine credit worthiness
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews
- Contacted customers and requested financial documentation
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations
- Made decisions and recommendations about extending lines of credit
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit
- Placed customer accounts on hold due to past due payments
- Reduced DSO and increased overall revenue
- Understanding the relationship between sales and credit Assisted other management with risk decisions
- Managed traffic screen for orders to be released, and approved
- Materials to be ordered based on risk analysis of our customers
- Maintained all commercial, residential and multi-family job files
Credit & Collections Administrator/ Contracts Administrator
Superior Trim & Door, Inc
Apopka, FL
05.2005 - 06.2012
- Created and implemented new credit application to help protect the company reviewed all Contracts and struck through language and created addendum's to the contracts
- Processed Vendor Packages for all 5 divisions, that were part of several acquisitions
- Created procedures, trained other personnel, and revised business credit application, set the company up for the ability to be able to run personal credit checks as well as business
- Filed Liens, NTO's, Attorney correspondence, and handled all customer accounts for all divisions
- Handled collections for all 5 divisions, sent out & processed credit applications to all customers that were part of the new acquisitions to set them up as customers with American Builders Supply, Inc
- Established new company location post-acquisition while fulfilling previous job responsibilities to close out former company.
- Complete all vendor packages for submitting to potential customers, process credit applications, run credit checks, verify references, Verify customers through division of corporations and search to see if they had any liens filed against them
- Initiated all collection letters to customers
- Processed Notice to Owners, Liens, small claims cases, lien releases satisfaction of claim of liens, attorney correspondence, and gather all contracts, change orders, submittals for submittal in cases
- Completed all A/R posting, bank deposits and balancing
- Contact customers regarding past due balances, as well as take all customers calls regarding any A/R accounts, process monthly aging reports to credit bureau's, Job tracking
- Also served as Contract Administrator-reviewed all contracts for items to be stricken and attach addendum's to the contract prior to owner or vice president executing
- Prepared all AIA Draws, and HUD certified payroll
- Submitted all project closeout documents in accordance with the contract
- After L&S Supplies & American Builders Supply, Inc bought them out through acquisition I stayed on assisting in collection of funds as well as working for American Builders Supply
Corporate Controller
J.M. Thompson Construction, Inc
Apopka, FL
03.2000 - 05.2005
- Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures
- Oversaw annual audits, reducing banking requirements from full audit to compilation based on consistent accuracy of reporting
- Managed all HR responsibilities created and maintained safety and drug free policies
- Created proposals and addendum's to contracts, reviewed contracts and struck out inappropriate or unlawful language, Prepared all Monthly AIA draws, attended all meetings for American Subcontractors Association, processed Notice to Owners, Liens, and lien releases
- Used Peachtree Accounting Software to prepare external audit documentation and financial reports to assist owner in operational planning and key decision making
- Implemented and created all Safety Training and Manuals as per OSHA
- Created and distributed reports on internal and external finances, audits and budgets
- Oversaw all aspects of monthly financial reporting and relationships with banks
- Maximized year-end tax benefits by efficiently managing cash flows
- Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management for review with CPA
- Followed up with delinquent accounts to obtain funds and reduce aging balances
Education
Bachelor of Science - Business Administration
Seminole State College of Florida
Sanford, FL03-2004
Skills
- Journal Entries
- Bank Reconciliations
- Accounting Management
- Corporate finance
- Internal controls development
- Executive leadership advisement
- US GAAP proficiency
- Internal control management
- Month-end and year-end closings
- Vendor setup
- Subcontractor management
- Certified Payroll Management
- Notice to Owner Processing
- Lien Releases Processing
- Financial budget oversight
- Human Resources Management
- Risk Mitigation
- Internal Controls Implementation
- Cash management
- Bank reconciliation
- Credit card processing
- Sales Tax Returns
- Corporate Decision-Making
- Policy Setting
- Performance Optimization
- Payroll Tax Processing
- Employee training
- Month-end accounting processes
- Client engagement
- AIA Billing
- Notary Public
- Budget Analysis
- Credit Reporting
- Communication Skills
- Quickbooks
- Falcon
- Tarnell
- Onesource
- Cortera
- Adobe Software
- Microsoft Office 365
- Sage 100
- Business-to-business collections
- Risk Management
- Payroll Management
- Peachtree Accounting
- Great Plains software proficiency
- Contracts negotiation
- Solomon
- Sage 100 proficiency
- Power Tools proficiency
- Proficient in acquisition processes
- Accrual basis accounting
- Revenue generation
- Process improvement
- General ledger management
- Problem-solving abilities
Certification
- Notary since 2002
- Certified HR specialist
- Member of National Association of Credit Management
Timeline
Financial Controller
RBK 3, LLC DBA Roger B Kennedy Construction
10.2023 - 04.2025
Controller
The Stowell Company, Inc.
06.2016 - 09.2023
Credit Analyst
Ravago Americas, LLC
07.2012 - 04.2016
Credit & Collections Administrator/ Contracts Administrator
Superior Trim & Door, Inc
05.2005 - 06.2012
Corporate Controller
J.M. Thompson Construction, Inc
03.2000 - 05.2005
Bachelor of Science - Business Administration
Seminole State College of Florida
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