Dynamic Customer Service Manager with a proven track record at Ferrellgas, enhancing customer retention through exceptional problem-solving and relationship-building skills. Expert in staff training and call center management, I successfully reduced complaints and improved satisfaction by streamlining processes, fostering a culture of continuous improvement, and implementing effective solutions.
Hired as a Customer Service Specialist and climbed the corporate ladder to Customer Service Manager with the same company for 26 years. Numerous awards, CSR of the year 1999. Received as a team numerous awards in customer service, profitability and safety. Awarded 2 Flame awards for Customer Service as well as Guiding Flame for Management skills.