Monica L. Bledsoe
Inglewood,CA
Summary
Dedicated and driven Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 10+ years in field. Adept at producing reports and letters, routing packages and updating tracking documents. Customer-focused and results-oriented.
Responsible and accomplished in bookkeeping, scheduling and documentation management. Service-oriented individual with expertise in preparing and coordinating meetings. Polished communicator successful at collaborating with people of diverse backgrounds and upholding professional office reputation. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Long Beach City College PCC Campus
Long Beach, CA
09.2022 - Current
- Works closely with student life Director and assist with multiple projects within student life department both at PCC and LAC campus.
- Proficient in applications such as 25live, teams, peoplesoft, HR employee system, Trac. Cloud, Microsoft 365, Financials, Viking Student Systems, TARS, OWA, and other office computer system apps.
- Assist with quarterly date reports and department matrix's.
- Supports office clerical functions using word processing and other software, email and office machines.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Assists team members with special projects by coordinating records and resources to meet expected requirements.
- Coordinates and manages Leave of absence for employees such as Sick leave, FMLA, Vacation, jury duty, tec.
- Coordinated and schedule appointments, meetings, events and conferences for the Dean, director, faculty and staff members.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Prepared requisitions expense reports on behalf of executives in accordance with company policies and procedures.
- Attends LBCC work shops and trainings hosted by LBCC student and staff members.
Office Administrator
Sheraton Gateway Los Angeles Hotel
Los Angeles, CA
06.2012 - 09.2021
- Promotes positive guest relation to all individuals approaching the front desk.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Completing daily reports such as guest high balance reports, guest comments, and ensuring guest payment with pre-advance deposit for pre-paid reservations.
- Bank counts and cash deposits.
- Provided bookkeeping of important files.
- Communicate with all hotel departments efficiently to maintain proper function of the hotel.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Education
Certificate - Interior Design
Interior Designers Institute
Fashion Merchandising/Business Management
Los Angeles Trade-Tech College - LATTC
High School Diploma - General Studies
Inglewood High School
Skills
- Excellent client/ public relations
- Computer proficient microsoft office (word, power point, & publisher)
- Conflict resolution/ problem resolution
- Financial records and processing
Office administrative tasks - Budgeting & inventory
- Emails & records verification
- Client-focused
- Company culture and values
- File and data retrieval systems
- Inventory systems
- Transporting files
- Records management systems
- Database entry
- Back office operations
- Sensitive material handling
- PC proficient
- Recordkeeping and bookkeeping
- Administrative skills
- Mail and packages
- Scanning and copying
- Critical thinking
Accomplishments
- Improved department GEI scores percentage through implementation of strategic workflow, exceptional guest service, and process improvements.
- Earned “Brand Champion of the Quarter” for exceptional work ethics and great customer service.
- Received numerous recognition certificates, guest service emails, and written letters of appreciation from general hotel manager.
- Received 100% and 97% guest service on secret shopper survey analysis.
Timeline
Administrative Assistant
Long Beach City College PCC Campus
09.2022 - Current
Office Administrator
Sheraton Gateway Los Angeles Hotel
06.2012 - 09.2021
Certificate - Interior Design
Interior Designers Institute
Fashion Merchandising/Business Management
Los Angeles Trade-Tech College - LATTC
High School Diploma - General Studies
Inglewood High School
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