Monica L Galloway

• Responsible for processing on-line and in-person state vehicle reservations
• Verify driver’s licenses and defensive driving certificates
• Perform pre-trip inspections of vehicles to ensure they are ready for dispatch
• Audit and enter vendor invoices into the fleet database
• Create operator ID’s and WEX PIN numbers for new drivers
• Screen the user’s agency vehicle maintenance
• Conduct vehicle inspections and the physical condition of each vehicle
• Track monthly mileage reports, in an excel spreadsheet
• Responsible for vehicle auto losses reported by ten state agencies, an excel spreadsheet
• Enter weekly updates on estimates, police reports, vehicle damages, to include photos of damages
• Create insurance claims for state vehicles that were damaged by a third party
• Direct communication with fleet coordinators regularly, via email and telephone, to maintain state vehicles
• Open PAC Claims on state vehicles that have damages over $2,500.00
• Request purchase orders for repair of state vehicles
• Take vehicles for estimates and repairs, as needed
• Keep up-to-date files on all auto losses reported by my agencies
• Experience with fleet management, program and data management, procurement, and providing excellent customer service
• Employee of the 1st quarter 2024.

• Audited and reviewed all Purchase Orders, Change Orders, Vouchers, Correction Vouchers, and Journal Entries for seven Judicial Branches and seven State agencies, according to State of New Mexico and Federal Laws, Rules and Regulations and the Manual of Model Accounting Practices (MAPS)within a 48-hour time frame in the SHARE Financial system.
• Run/Review Purchase Order queries. Audited Purchase Order information and approve Purchase Orders.
• Denied Purchase Orders not in compliance through automatic e-mail correspondence within SHARE.
• Provide dprofessional, informative, and positive communication with all State Agency Personnel and Audit Staff.
• Audited Voucher and all supporting documentation attached from Mass Voucher Approval Tile.
• Approved Vouchers for payment that comply.
• Denied back vouchers that were not in compliance.
• Conducted individual and/or group training for all Business Units and Audit Staff.
• Compiled, Reviewed and Produced documents for training.
• Organized and facilitated the training.
• Assisted Supervisor(s) and Audit Staff with Job tasks (i.e., Procurement process, Accounts Payable, Process, Correction Vouchers, Procurement Card process but not limited to) when need arises and any other duties assigned.
• Ran queries to monitor and /or research in the SHARE Financial system for unprocessed items.
• Scheduled processing times which were subject to change at the end of the fiscal year and beginning of a new fiscal year.
• Applied all facets of the current position with a focus on the procurement code, all state statutes and regulations utilizing knowledge of both.
• Learned NMSA and NMAC, along with the Model of Accounting Practice MAPs. Knowledge of how all state agency’s function and give the highest level of customer service to all that are interacted to include co-workers with daily.
• Handled day-to-day accounting processes to drive financial accuracy.

• Monitor inventory and office supplies; research procurement vehicle(s) as to the proper method to order goods necessary to replenish supply room.
• Create purchase orders in the state-wide SHARE Financial accounting system.
• Assist in pre-audit, prepare and process accounts payable payment packets for goods and/or services initiated by the agency.
• Assist accounts payable accountant resolving account discrepancies associated with payments issued by the agency.
• Pick up mail from the USPS daily.
• Distribute mail to appropriate personnel. Meter stamp all outgoing mail.
• Run documents to DFA, and pick up vouchers for distribution and disbursement, for CPO.
• Reconciliation monthly of WEX billing, for gas and car wash purchases, which requires review of vehicle logs and receipts and compiling data into an excel spreadsheet for payment.
• Order all office supplies and keep inventory control of, copier paper, toner cartridges for 7 printers, and general office supplies.
• Manage gas cards for 60 leased vehicles, as well as, tracking of all vehicle maintenance invoices, and purchasing of wiper blades, tires, windshields/windshield repair, etc.
• Conduct email communications with the General Services Department concerning any preventative maintenance invoices for the 60 State vehicles that belong to our agency.
• Ensure vehicles are taken for oil changes, tire rotation, windshield repair/replacement as needed, and any other preventative maintenance as needed.
• Communicated with drivers of said vehicles, to update vendor and insurance information, and any other information obtained from the GSD/TSD Motor Pool, concerning, vehicle inspections etc.
• Communicated with Division Directors, and Human Resource Director, regarding fleet vehicle accidents, fleet vehicle complaints, suspensions of driving privileges, within a two-week turnaround time. Follow up with reporting to the proper authority at the General Services Department (GSD), Transportation Services Division (TSD).
• Request replacement of aging fleet vehicles through utilization of an online request for replacement form, within the GSD/TSD website.
• Enter and track mileage on all ALTSD, Santa Fe, fleet vehicles in the FASuite InfoCenter, through GSD/TSD, monthly.
• Communicate with Division Supervisors, and GSD/TSD, concerning repairs to fleet vehicles that have been involved in an accident, i.e., obtain police reports, estimates for repairs, auto loss information, until the vehicle has been repaired.
• Once the vehicle has been repaired, obtain a payment packet to include the final invoice for repairs, track the purchase order in SHARE Financials, track and retrieve the payment voucher from SHARE Financials, to close the file.
• Provide daily updates on the status of vehicle repairs and complaints. Ensure that all ALTSD employees are complying with all Defensive Driving Certifications, and their driver’s licenses are current, communicating with each division regularly for updates.
• Submit badge and key requests for issuance of access badges, and duplicate keys, for the West Campus -Toney Anaya Building, through GSD Building Services Department, which requires completion of an online form.
• Complete service requests for building maintenance and repairs, for ALTSD staff. I.e., moving of whiteboards, changing of locks, creating keys for offices, replacing of light bulbs etc.
• Create online travel waivers for transportation of non-state employees and clients, as well as, out of State travel, which requires entering all driver information (DDC and DL information), and license plate numbers into a GSD/TSD online request form.
• Distributed the waiver to each employee to place in their state vehicle, as an authorization to do so.
• Obtain director level approval for Purchase Order Request (POR), obtain quotes when necessary or attach support of procurement vehicle (price agreement, etc.), once POR has been reviewed and approved, create PO in SHARE, ensuring correct account code is used and attach supporting documentation then submit for review in SHARE Financial Management System.
• Updated purchase orders and processed change orders, as needed.
• Received invoices, verified PO balance and prepared payment request transmittal packet including all pertinent support (PO, white paper, etc.). Authorize payment. Submit for payment to ASD.
• Create payment transmittals for various vendors, for payment on goods and services.
• Provide pertinent information to state auditors during the state agency audit, providing them with all documentation necessary for compliance with state laws, rules, and regulations governing state agencies.

• Served as the point of contact for the New Mexico Corrections Department (NMCD) working with the New Mexico General Services Department (GSD), Transportation Bureau (TSD), to provide for assuring monthly mileage is reported, and vehicle maintenance information is distributed.
• Worked in a prison environment surrounded by prisoners daily, which required vigilance and the ability to work in a dangerous and stressful environment.
• Served as the point of contact working with the Department of Information Technology regarding all wireless and land line service orders, providing oversight for compliance of NMCD policy and New Mexico statutory requirements.
• Served as liaison between NMCD IT Department for trouble shooting of system outages, and technical issues to include, but not limited to, telephone lines and service issues, for all 11 prison facilities, central office, and training academy.
• Communicated with Business Managers regarding fleet vehicle accidents, fleet vehicle complaints, suspensions of driving privileges, within a two-week turnaround time.
• Kept files for approximately 350 fleet vehicles, cell phones, for employees throughout 11 correctional facilities within the State of New Mexico, maintained land lines for all offices and employees, including voicemail resets, cell phone upgrades, and distribution and monitoring of wireless billing, service tickets.
• Communicated via email and telephone with business managers to create Internal Service Requests, and Internal Purchase Requests.
• Communicated with the DoIT team, to coordinate installation on new lines of service, troubleshooting (wireless and desk phones, creation of EVTickets), addition and deletion of services, etc. to ensure completion of requests.
• Coordinated vehicle inspections, and maintenance repairs. Communicate with business managers concerning repairs to fleet vehicles that have been involved in an accident, i.e., obtain police reports, estimates for repairs, auto loss information, until the vehicle has been repaired.
• Once the vehicle was repaired, obtained a payment packet to include the final invoice for repairs, track the purchase order in SHARE Financials, track and retrieve the payment voucher from SHARE Financials, in order to close the file.
• Provided daily updates on the status of vehicle repairs and complaints.
• Ensured that all NMCD employees complied on all Defensive Driving Certifications, and verified that their driver’s licenses were current and free any traffic violations, communicating with each Division Director regularly for updates.
• Maintained excel spreadsheets on all 350 fleet vehicles, to include vehicle information, site codes, mileage, and driver information.
• Maintained excel spreadsheets on WEX gas cards, and issuance of WEX gas cards, to include maintenance in the WEX online database. Enter and track mileage on all NMCD fleet vehicles in the FASuite InfoCenter, through GSD/TSD, monthly.
• During a telecommunication outage, for which there were no 911 capabilities in our Santa Fe Prison, kept open communications between Correctional Officers and pertinent staff to create a secure working environment for the Penitentiary of New Mexico.
• Provided pertinent information to state auditors during the state agency audit, providing them with all documentation necessary for compliance with state laws, rules, and regulations governing state agencies.

• Responsible for the collection of premium taxes, fees, assessments, and penalties, in the amount of approximately $350,000,000.00 (three hundred fifty million dollars) per calendar year, for approximately 2000 insurance companies, licensed in the State of New Mexico.
• Responsible for processing batches of checks, in the Financial Audit Bureau, and entering all corresponding data into the Ideal System.
• Reconciled and balanced the debits and credits on a batch report after the cash transactions have been entered.
• Compared and analyzed data contained in a variety of financial records to detect errors/discrepancies, and fraud; reconcile accounts/records; and extracts, compile information from records as required, including Life/Health Insurance Companies, Property and Casualty Insurance Companies, Title Insurance companies, Self-Insured/Self Procured Insurance Companies, Bail Bondsman Companies, and Miscellaneous Insurance Companies.
• Conducted audits to verify all deductions from premium tax/surtax are legal, and allowable deductions per New Mexico Insurance Code, Premium Tax Statutes, Federal Law, and Federal Regulations.
• Reviewed and reconciled financial reports, Quarterly Tax reports, Property & Casualty Rate and Form Filings, Annual Statements, Final Tax Reports, and Fraud Assessments.
• Entered data calculations into Excel spreadsheets and workbooks, to complete audits, for insurance companies transacting business within the State of New Mexico. Compare data between spreadsheets, workbooks, and the Ideal System, and the National Association of Insurance Carriers, to ensure accuracy and compliance, with all insurance companies.
• Prepared financial information and conducted audits for management, required for reporting to the Legislative Finance Committee, for budget reasons.
• Reviewed and reconciled financial records to ensure compliance with accepted accounting principles and standards.
• Communicated directly with insurance companies, via e mails, written, and oral communication, to respond to account information, review and assist customers with complaints, pertaining to and including Life/Health Insurance Companies, Property and Casualty Insurance Companies, Title Insurance companies, Self-Insured/Self Procured Insurance Companies, Bail Bondsman Companies, and Miscellaneous Insurance Companies, to assure compliance with state and federal laws.
• Assessed penalties for late and incomplete filing of premium tax reports, and underpayments.
• Conducted complex audits on all insurance companies, to ensure compliance with the New Mexico Insurance Codes, and Premium Tax Statutes. Purge files annually. File all forms once pertinent data and monies have been updated.
• Selected to be on the Request for Proposal (RFP) committee to select an independent auditing company, to conduct a premium tax audit on our agency, for the audit of 30 top insurance companies in New Mexico, which pay over $1,000,000,000.00 dollars in premium tax to the State of New Mexico.
• Worked directly with the Office of the State Auditor on an agency audit covering the collection of premium tax.
• Demonstrated proficiency providing administrative support in a complex and busy office environment with proven success of adaptability, flexibility, cooperation, and willingness to provide support wherever needed.

• Reviewed documents for update on change of registered agent/office, process resignation of registered agents and be responsible for retrieval of reproduction of corporate documents and reports via microfilm and scanning accordance with New Mexico state statutes, rules, and regulations.
• Processed and batched payments for Annual, Bi-Annual fees, Certificates of Good Standing, and Application fees.
• Ensured regulatory compliance for each corporation in accordance with NM Statute Chapter 53-1-3 through 53-10-8 and Chapter 53-11-1 through 53-20-17 and NMAC 12.3.1.1-17 as well as review applications for Domestic/Foreign Profit, Non-Profit, Limited Liability Companies, Mergers, Conversions, Cooperatives, Sanitary Projects for compliance pursuant to the NM Business Corporation Act, The Non-Profit Corporation Act, the Limited Liability Company Act and other statutory acts relating to the formation and registration of legal entities.
• Completed the daily operations of the Compliance Bureau by assigning incoming yearly filings of corporate reports, change of registered agents and/or resignations of the registered agents, corporate supplement reports ensuring documents follow NM state statutes, rules, and regulations.
• Ensured specific types of mail is assigned to staff by the supervisor according to a specific rotation by processing incoming mail, distributing proper yearly filings of corporate reports change of registered agents and/or resignations of the registered agents, corporate supplement reports to assign staff members fostering effective communication with others.
• Ensured proper completion of incoming corporate reports, change of registered agents and/or resignations of the registered agents, corporate supplement reports as well as corporate reports, change of registered agents and/or resignations of the registered agents, corporate supplement reports are being processed accurately in a timely manner anticipating and satisfying agency mission and goals.
• Issued of Certificates of Good Standing, and Articles of Incorporation.

• Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for goods purchased.
• Scanned items, provide change, balance cash drawer, and process card transactions.
• Provided quality customer service, and a quick and friendly checkout experience.
• Mixed and matched interior/exterior paint/stains for customers, sell associated items for proper application, and provide information on products, as well as proper use and or disposal of paints/stains, per state and federal regulations.
• Overnight freight team for Garden Center, stocked out of stock items and packed down merchandise, watered plants, scanned items and printed pricing labels for new and unlabeled items and merchandising of products.
• Kitchen and Bath associate, responsible for sale of kitchen and bath product, as well as, appliances, stocking of out stock items, and providing quality customer service. This required product knowledge.
• Plumbing Sales Associate, sale of plumbing and related merchandise, help customers with plumbing questions, and needs.
• Required to have extensive knowledge of all departments and their functions, to assist customers with questions and information of product sold.
• Trained for sixty plus hours via a web based training. Required to work in each department.
• Able to lift items up to 50 lbs
• Utilized an order picker to reach to stock and remove items from overhead compartments. Which required certification.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Supported management in implementing operational improvements such as updated training manuals or revised schedules.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Set up new sales displays each week with fresh merchandise.

• Researched title documents required to verify chain of title and vehicle ownership, in order to comply with New Mexico Statutes, New Mexico Motor Vehicle Code, and MVD Rules and Regulations.
• Analyzed data for all assignments on vehicle titles, to verify ownership rights, and if fraudulent activity occurred.
• Extensive review, analysis, and use of multiple data entry screens in ONGARD are required to gather this information, as well as microfilm.
• Analyzed data required to verify legal documentation to process Surety Bonds, Towing Liens, Stolen Recovered Thefts, and Special Title Situations.
• Ascertained compliance with all bonding and title requirements.
• Maintained frequent contact and interaction with Law Enforcement, Upper Management, Towing Companies, and MVD Fraud Investigators in order to resolve any complex title issues that arose.
• Provided an orientation for Towing Companies on the proper procedures to follow for titling vehicles.
• Made recommendations to Upper Management on workflow processes.
• Supervised and managed 8 employees.
• Corresponded with customers regularly, to answer Governor’s complaints and special titling issues, to ensure the highest level of customer satisfaction.
• Edited motor vehicle documents for clarity and legality, in accordance with Motor Vehicle requirements, to title and register motor vehicles, for the motoring public.
• Processed checks and credit card transactions relating, but not limited to, vehicle and driver transactions, i.e., registrations, title transactions, driving records, etc.
• Processed the daily deposit into the SHARE Financial system, for all 8 employees, assuring a balance to a computer-generated revenue summary, for proper distribution of funds.
• Entered data from generated revenue into an excel spreadsheet to balance collected funds.
• Entered, encoded, and approved, timekeeping for employees via the SHARE Human Capital Management system.
• Completed Bill Analysis and Fiscal Impact Reports for proposed legislation of House Bills.
• Trained all employees to be professional and courteous always, to provide fast and efficient, quality customer service.
• Entered and updated leave, for approval in the SHARE Human Capital Management system, for timekeeping of employees.
• Evaluated employees for six month and annual reviews on job performance.
• Responded to changes in workload to meet objectives and provide quality customer service.
• Directly involved with systems operators, to develop and revise Motor Vehicle Records, hardware, and software changes.
• Troubleshooting during systematic changes, for hardware and software, during system updates.
• Communicated with IT Specialists and users, as a help desk liaison between IT and MVD.
• Corresponded with the Error Resolution Department to correct title errors.
• Responded to all Governors’ complaints regarding the motoring public, and vehicle titling issues, to resolve complaints that have escalated.
• Selected as a member of, the review panel, for the RFP committee for the selection of a vendor which was creating and implementing the new MVD vehicle title and driver web-based program, as well as, the development, and implementation of the new dealer’s vehicle titling program.
• Involved directly with investigations involving fraudulent documents pertaining, but not limited to vehicle titling, and dealer issues.
• Elected and served on the review panel for the revision of the MVD procedures manual. Request for Proposal Committee.

• Booked into inventory, using proper sales accounts, new and used vehicles, using an Excel spreadsheet
• Assigned stock numbers to all new Volkswagens, Honda's, and Subaru’s.
• Calculated and entered Salesmen Commissions, to process monthly payroll.
• Conducted weekly payroll for Office Staff, Service Advisors, and Parts Department Employees.
• Managed accounts receivable, to include processing of monthly statements.
• Posted receipt book, factory parts invoices, and factory information to proper accounts for monthly reconciliation.
• Cashiered, responsible for taking money in the form of cash, check, or credit card from patrons in exchange for goods and services purchased.
• Booked all Wholesale and retail vehicle Sales, as well as dealer Trades, into an excel spreadsheet for accuracy of monies used for purchasing said vehicles
• Issued payroll checks to employees, other Car Dealerships, and for payoffs on vehicle loans.
• Reconciled monthly Stat Reports and entered them into an Excel spreadsheet to balance company financials.
• Reconciled monthly Parts Statements for Subaru, Honda, and Volkswagen, utilizing an Excel spreadsheet to assure a balance of funds.
• Cleaned schedules monthly to balance financials.
• Processed insurance benefit packets for employees and communicated directly with insurance companies on claims and other benefit issues and changes.
• Assisted Title Clerk in completing necessary documentation for the processing of MVD titles.
• Reconciled accounts receivable for printing of monthly statements.
• Assisted office manager.

• Edited motor vehicle documents for clarity and legality, in accordance with Motor Vehicle requirements, to title and register motor vehicles, for 15 Car Dealerships, 2 Financial Institutions, and 4 Corporations.
• Managed office, upon absence of owner.
• Prepared bank deposits, calculated and collected appropriate fees, balanced office totals, and prepared daily revenue summary reports for distribution to NM Taxation & Revenue Department, Motor Vehicle Division, utilizing an Excel spreadsheet to assure accuracy.
• Communicated with customers daily pertaining to problems with, but not limited to, titling, and registering motor vehicles, utilizing extensive knowledge of New Mexico Laws, Rules, and regulations governing the motoring public, directly affecting the collection of documents and fees.
• Processed approximately 700-1000 motor vehicle transactions monthly, on a secure Motor Vehicle Website, via the intranet.
• Retrieved faxes and answer all incoming calls.
• Picked up and delivered all secure documents and money from customers.

• Supervised 15-25 employees.
• Coordinated employee schedules, as not to interfere with customer service.
• Provided quality customer service, through the administration of Union related and Albertson's, Inc., policies, and procedures.
• Reconciled daily cash drawers for all cashiers, to assure, a balance of revenue, and cashier accountability.
• Balanced nightly safe to assure accountability of all monies collected daily.
• Administered disciplinary action, for cashier accountability, on overages and shortages.
• Created weekly schedules for employees, assuring continued coverage of the Front End.
• Cashiered, responsible for taking money in the form of cash, check, or credit card from patrons in exchange for goods and services purchased.

• Supervised and managed 15 employees, assuring well trained employees in all aspects of legal requirements, needed to process MVD transactions.
• Trained all employees to be always professional and courteous, to provide fast and efficient, quality customer service.
• Established a clear communication between the Central Office and the MVD Field Office.
• Administered the laws, rules, and regulations, directly affecting the motoring public.
• Researched and audited title transactions, to verify chain of title and vehicle ownership, in order to comply with New Mexico Statutes, New Mexico Motor Vehicle Code, and MVD Rules and Regulations.
• Analyzed all assignments on vehicle titles, verified ownership rights, and if fraudulent activity occurred.
• Extensively reviewed and audited, analyzed, and used multiple data entry screens in ONGARD required to gather this information, as well as microfilm.
• Analyzed data required to verify legal documentation to process Surety Bonds, Towing Liens, Stolen Recovered Thefts, and Special Title Situations.
• Ascertained compliance with all bonding and title requirements.
• Conducted investigations involving fraudulent documents pertaining, but not limited to vehicle titling, and dealer issues.
• Maintained frequent contact and interaction with Law Enforcement, Upper Management, Towing Companies, and MVD Office of Investigator General, to resolve any complex title issues that may arise.
• Provided an orientation for Towing Companies on the proper procedures to follow for titling vehicles.
• Made recommendations to Upper Management on workflow processes.
• Evaluated and analyzed systems applications, for errors, prior to production.
• Utilized Mid-Range systems applications via AS/400.
• Utilized, Banyan, Windows NT, MS office Products, and MS-DOS.
• Distributed systems applications directly affecting the motoring public and Field Office Personnel.
• Provided technical support to seventy-two MVD Field Offices, for the utilization of the Enhanced Driver’s License, Windows NT, and MS-DOS workstations.
• Served as part of the IT support team supporting users and customers that resolves technical issues.
• Reviewed, diagnosed and resolved incident tickets with management and developing issues to include being responsible for leading deployment initiatives and troubleshooting network layer incidents.
• Provided technical support for ninety-seven Financial Institutions and New Mexico New and Used Car Dealerships through Tech-Net workstations.
• Acted as a liaison between MVD and ISD personnel for technical support.
• Maintained vehicle and driver files.
• Performed suspensions and revocations pursuant to the Motor Vehicle Code, to include DWI, Implied Consent, and Financial Responsibility
• Conducted Motor Vehicle Hearings for the issuance of limited driver’s licenses to DWI offenders.
• Calculated cash and checks daily, to assure a balance of revenue, generated by, the collection of appropriate fees, utilizing an excel spreadsheet for accuracy.
• Processed checks and credit card transactions relating, but not limited to, vehicle and driver transactions, i.e., registrations, title transactions, driving records, etc
• Evaluated employees for six month and annual reviews on job performance.
• Responded to changes in workload to meet objectives and provide quality customer service.
• Acted as a liaison, between MVD and ISD personnel, concerning technical support and troubleshooting, of MVD related system applications.
• Assisted employees in arriving at conclusions to problems pertaining, but not limited to, Computer Systems, Motor Vehicle Code, policies, procedures, and NM Statutes.
• Provided input and advice, to the design of any new or enhanced computer hardware and software, to be utilized by Field Office Personnel
• The ability to handle highly stressful and life-threatening situations.

• Assisted with the management of the Field Services Division, through the administration of New Mexico Statutes, rules, and regulations, Motor Vehicle Code, policies, and procedures, directly affecting Field Office Personnel, and the motoring public.
• Evaluated and analyzed systems applications, for errors, prior to production.
• Utilized Mid-Range systems applications via AS/400.
• Utilized, Banyan, Windows NT, MS office Products, and MS-DOS.
• Distributed systems applications directly affecting the motoring public and Field Office Personnel.
• Provided technical support to seventy-two MVD Field Offices, for the utilization of the Enhanced Driver's License, Windows NT, and MS-DOS workstations.
• Provided IT support as part of the team supporting users and customers that resolves technical issues.
• Reviewed, diagnosed and resolved incident tickets with management and developing issues to include being responsible for leading deployment initiatives and troubleshooting network layer incidents.
• Provided technical support for ninety-seven Financial Institutions and New Mexico New and Used Car Dealerships through Tech-Net workstations.
• Acted as a liaison between MVD and ISD personnel for technical support.
• Supervised and trained 4-6 employees.
• Assisted Field Office Personnel in arriving at conclusions to problems pertaining to, but not limited to, Computer Systems, Motor Vehicle Code, Customer Service Issues, policies, procedures, and New Mexico Statutes.
• Maintained all files for the MVD Cooperative Driver Training Program.
• Composed memorandums for immediate Supervisor, to distribute valuable information to Field Office Personnel.
• Conducted leave monitoring for employees in all seventy-two Field Offices.
• Performed evaluations, six months and annual, on employee’s job performance.
• Composed MVD procedures manuals for employees in all seventy-two Field Offices.
• Updated all office files with current personnel contact information, for utilization by all MVD employees.
• Assisted in the development of new forms, to be utilized by all MVD Field Office Employees.
• Was directly involved with conducting investigations involving fraudulent documents pertaining, but not limited to vehicle titling, and dealer issues.
• Processed checks and credit card transactions relating, but not limited to, vehicle and driver transactions, i.e., registrations, title transactions, driving records, etc.

• Administered the laws and regulations, directly affecting the motoring public, to include the Motor Vehicle Code.
• Maintained vehicle and driver files.
• Performed suspensions and revocations pursuant to the Motor Vehicle Code to include, but not limited to, DWI, Implied Consent, and Financial Responsibility.
• Managed and maintained State Offices, Municipalities, Fee Agents, Ports of Entry, and the Automobile Dismantling Industry.
• Licensed all motor vehicle operators, and issue of identification cards.
• Audited documents for clarity, and legality.
• Calculated and collected appropriate fees, and distribute revenue of the general funds, as provided by law.
• Processed checks and credit card transactions relating, but not limited to, vehicle and driver transactions, i.e., registrations, title transactions, driving records, etc
• Accounted for all cash and checks received daily from processing of transactions.
• Issued of motor vehicle titles, and registrations.
• Balanced office totals for thirteen clerks, calculation of checks and cash for daily deposit.
• Typed all office memorandums for management, and supervision of employees when needed, or upon absence of management.
• Utilized extensive knowledge of Laws directly affecting the motoring public.

• Evaluated and analyzed systems applications, for errors, prior to production.
• Utilized Mid-Range systems applications via AS/400.
• Utilized, Banyan, Windows NT, MS office Products, and MS-DOS.
• Distributed systems applications directly affecting the motoring public and Field Office Personnel.
• Provided technical support to seventy-two MVD Field Offices, for the utilization of the Enhanced Driver’s License, Windows NT, and MS-DOS workstations.
• Served as part of the IT support team supporting users and customers that resolves technical issues.
• Reviewed, diagnosed and resolved incident tickets with management and developing issues to include being responsible for leading deployment initiatives and troubleshooting network layer incidents.
• Provided technical support for ninety-seven Financial Institutions and New Mexico New and Used Car Dealerships through Tech-Net workstations.
• Acted as a liaison between MVD and ISD personnel for technical support.